[Asterisk-Users] Queues with one Agent set to DND

[James Armstrong]

Tried that. The queue has a static agent of SIP/107. When calling the 
queue it shows 107 as being BUSY (DND enabled). The caller just stays in 
the queue. What I really need is to have the caller stay in queue when 
the extension is busy (because that is that queues are all about), but 
have the caller leave the queue if DND is enabled in the database for 
that extension and there is only one extension as an Agent.

- James


Juan Manuel Coronado Z. wrote:
> James Armstrong wrote:
> 
> 
>>I have a question. Is there any way to have a caller entering a Queue
>>to go to voicemail if there is only one Agent and that extension has
>>the phone set to DND? We have one extension that is the primary
>>service technician and have it set to always be a member / logged in,
>>so he cannot just logout when he goes to lunch. The phone rings when
>>he is at lunch and drives people crazy. I tried setting DND on, when a
>>call comes into the queue it shows his extension as do not disturb and
>>sets it to BUSY, but the call is still on hold. I would think that if
>>there is only one agent and that agent is set to DND the call should
>>proceed as if there were no agents logged in.
>>
>>- James
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> 
> 
> James,
> 
> You should try to use normal sip channels instead of agents and define
> them as members of a queue, so you are able to set a voicemail when
> busy/unavailable.
> 
> Check http://www.voip-info.org/wiki/view/Asterisk+call+queues
> *
> *// Members are those channels that are active answering the Queue. It
> can be agents or normal channels, like "sip/snom23"
> 
> Regards,
> 
> Juan Manuel Coronado Z.
> 
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