[Asterisk-Users] VoiPSupply Dot Com: Epilogue

Fri May 27 12:01:59 MST 2005

I promise this will be the last chapter in the story, at least from my 
end.  If we could only get George Lucas to say the same thing about the 
godawful new Star Wars movies he keeps cranking out.....

I did some research this morning, interviewed the involved parties on 
our end, and have come to the following conclusions.

We did indeed make an error on our end.  When the sales rep received the 
purchase order from Ken-Ton, he failed to notice they had supplied an 
alternate shipping address, and the order was put in with their default 
shipping address on file.  By the time the error was realized, perhaps a 
day's delay was incurred, and then we moved swiftly to correct the 
error.  All through this process, Darren claims to have been in constant 
contact with Ken-Ton Electronics to advise them of the situation.

Even in lieu of our poor performance, the customer did see fit to 
purchase additional equipment from us.  On their next order, Darren (the 
sales rep who committed the clerical error on the mis-shipped earlier 
order) took it upon himself to hand deliver the equipment to the 
customer site, and to offer his personal apology for the less than 
perfect service the first go-round.

In the course of Darren's conversation with the customer, the subject of 
credit terms arose.  Darren relayed to the customer that we generally do 
not offer terms to our customers, which is, for the most part, a true 
statement.  I suspect that the principals at Ken-Ton Electronics may 
have taken personal offense to our broad policy of not offering credit, 
and may in fact have concluded that we did not find them worthy of credit.

Unfortunately, due to the volatile nature of technology business, it is 
exceedingly difficult for us to make sound decision regarding the 
extension of credit to customers.  We are a quite large company, with 
annual sales for 2005 projected to approach $30 million in hardware 
sales, but at the same time we are privately funded and do not rely at 
this point on outside investment or venture capital.  Having written 
down signifigant bad debt at the end of 2004 from customers who had 
stellar D&B scores but still managed to find ways to bankrupt their 
companies, we made a decision only to extend credit to very large 
accounts, and only those we felt were completely risk free.  We knew we 
would perhaps lose or alienate some customers in the transition, but the 
long term pros far outweighed the short term cons.

In summary, we are still a bit amazed that the situation resulted in 
such a lengthy, public diatribe from Mr. Vesterling. 

Karl is and important and very busy fellow, and he has taken the liberty 
of sending me some photos of himself hobnobbing with other very 
important and very busy people, reminding me "*_Look...  You're in my 
hometown, and I'm not your average Buffalo Ambassador:"

_*I'm not sure what the point is there either, but here they are for 
your viewing pleasure.

Karl with former house speaker Newt Gingrich 
http://www.voipsupply.com/images/karl1.jpg

Karl with luminary Jack Quinn
http://www.voipsupply.com/images/karl2.jpg

We realize that time is money, and we will continue to improve our 
process with the ultimate goal of 100% customer satisfaction. 

Cory Andrews
Senior Partner
VOIPSupply.com
+++++++++++++
V: 800.398.VOIP X22
F: 716.630.1548
E: Cory at VOIPSupply.com

Karl J. Vesterling wrote:

> At 08:59 AM 5/27/2005, you wrote:
>
>> [ snip for brevity ]
>> I just wanted to clarify ... this isn't a voipsupply.com problem at 
>> all, but
>> rather a courier screwup... which happens anywhere and at anytime... 
>> right?
>
>
> TWO screw ups in the shipment.
> 1.) It was shipped to the Bill-To address.  Since there is no one 
> there during the day I had to sit and wait for it lest it not be 
> delivered.
>
> 2.) when an order is placed on a Tuesday AM (or) Monday PM, and it's 
> priority overnight, and it's across town, and the tracking number was 
> supplied on Wednesday one would expect that it would show up Thursday, 
> not Friday.
>
> So, what we have here is one problem compounded by another, none on 
> behalf of the courier.
>
>> -A.
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>
>
> Best Regards,
> Karl J. Vesterling
> *E-Mail:* kjv at ken-ton.com
>
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