[Asterisk-Users] VoiPSupply Dot Com
Cory Andrews
Cory at VOIPSupply.com
Thu May 26 18:33:26 MST 2005
Karl, first off I apologize for any inconvenience on your recent order. I
will take a look at your transaction to see where things may have gone awry.
We do make mistakes, but we strive to not make the same mistake more than
once. Secondly, I apologize to the list moderator for the pseudo-commercial
nature of this post. The grievance was aired on this list, and I felt
compelled to respond to this list and I realize much of this may be more
appropriate for the BIZ list.
With respect to Cisco phone licensing, I myself sometimes become confused.
Cisco has retooled this program a few times. Different resellers have
access to various licensed versions, including CallManager (CH1)
,CallManager Express (CCME) and the newer SIP licensed units. We turn over
stock on Cisco phones very rapidly and source stock from all over the globe.
If we happen to have a large stock position of phones that include a
particular type of license, we try to be proactive in updating the
individual product page to reflect the version of the phones we are
currently selling. So you are not disappointed in the future, unless we are
specifically advertising that the phones include a specific version license,
best to assume you are going to get the Spare (unlicensed) version. To my
knowledge, none of the Cisco models come with SIP preloaded, as Cisco's
vested interest lies in SCCP the native protocol of their CallManager
platform. Better yet, call one of our inside sales reps and ask us to ship
or source the specific version of phone you require for your application.
If you get someone named "Damon", hang up, check to make sure you are
dialing the right number, and call again. We have a lot of new hires, and I
have trouble keeping track of all the new faces, but I am certain there is
no one in our employ by the name of Damon. We do have a Ramon and a Darren.
If you can give me a positive id here I will see to it they are fired by
9:05AM tomorrow. Just kidding,
That being said, due to the growth of the VOIP industry, and the resultant
growth of our company and customer base, we spend a great deal of time
retooling our infrastructure and instituting the necessary manpower,
policies and procedures to efficiently and correctly process larger volumes
of customer orders. It is a challenge to orchestrate the logistics
sometimes but I can assure you we want our customers to value our service.
It is our policy to only ship credit card orders to an address that is on
file with with the card issuing bank. If we relied solely on our merchant
clearing house to authorize credit card transactions, we would be out of
business in short order. We receive countless fraudulent transactions, and
therefore we must manually verify the identity of the card holder in many
cases. If the ship to: address is not on file with the card issuing bank,
we quickly contact the customer and ask them to call their issuing bank and
get the alternate address on file. Once that has been completed, the order
is released to shipping. If your order fits this scenario, that may have
accounted for the unfortunate, but necessary, delay.
Many of our customers have had to endure some lengthy backorder/delays on
popular products because of supply issues with our vendors. We have great
relationships with our vendors and I spend most of my day on the phone
performing minor miracles in an effort to keep the supply chain moving.
We appreciate the kind words from what appear to be the majority of
respondents to Karl's post. To any and all who feel we may have dropped the
ball, we hope you'll give us a second look. In appreciation for the
positive reinforcement from our customers on the list, and with respect to
Karl's grievance and constructive criticism, I have created a discount code
which will remain active until the end of the month. If anyone reading this
has equipment needs, and wants to save 10% , simply enter the discount code
SORRYKARL in the appropriate field during the checkout procedure. Like I
said, this code will be valid until the end of the month, good for WEB
ORDERS ONLY (please don't ask your sales rep to honor the discount if you
are phoning in your order, these guys rely on commissions for a portion of
their income). The discount code is case sensitive so make sure you lock
the caps.
I wish you all continued success in your telephony endeavors!
Cory Andrews
Partner / Purchasing
VOIPSupply.com
++++++++++++++++++++++++++
454 Sonwil Drive
Buffalo, NY 14225
++++++++++++++++++++++++++
v - 800.398.VOIP Ext 22
f - 716.630.1548
e - Cory at VOIPSupply.com
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com]On Behalf Of Karl J.
Vesterling
Sent: Thursday, May 26, 2005 6:08 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] VoiPSupply Dot Com
About this business with the distraction of the Cisco licenses... Seems
most have put the brunt of the focus of my gripe on that.
It's not the licenses, that's like 10% of the problem. One can always buy
licenses... But the 16 man hours I wasted waiting for the across-town
overnight shipment vastly outweighed the cost of the licenses.
The main gripe is:
It's the fact that the next-day delivery for across town was two days
late.
Add to that the fact that it was shipped to the Bill-To address and not
the Ship-To address.
Thereby causing me to bill out 16 hours of my time (which isn't cheap),
for sitting on my hands.
THAT IS THE PROBLEM!
I thought it was worth mentioning the SIP licenses so others would be in
the know as well.
Seems Gregory reckons himself an expert on HTML design...
About the KTE site:
I don't author the ken-ton.com site.
Ken-Ton doesn't specialize in HTML authoring, graphics, or the like.
What Ken-Ton does specialize in is electronics engineering and research.
We've been using VOIP since 1995 combined with Wireless to link the two
facilities.
Ken-Ton.com has been on the Internet as early as 1992, a subdomain of
exucom.com at the time.
So, yes... The web page is a might bit outdated, matter of fact I doubt
that it's been touched or updated since 1996.
But... With that ugly page, it's still been in business since 1975, and
is doing quite well I might add.
PS: Ken-Ton is currently looking for someone to re-vamp the site, but it's
not a real high priority. However, if someone reading this has a web
portfolio with some references you might try contacting Joe about it. He's
mentioned it to me several times this year, but I have bigger fish to fry
than look for some HTML authors.
SUMMARY:
Voip Supply - Good, however if your project is time critical your mileage
may vary. Tech Support is awesome. They don't do 30 day terms, so if
you're thinking of quantity purchases you may consider another distributor.
I'll still buy stuff from them, and I'll still recommend them for the
occasional user who wants to get a Sipura, or Digium card to play with. But
if it's time critical I can't recommend them.
Does that clear things up any???
At 02:35 AM 5/26/2005, you wrote:
Content-class: urn:content-classes:message
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C561BD.0B0A3F02"
OMG! Has anyone tried to visit www.ken-ton.com?
It's a laugh! Explains his whole email.
Heh...
Greg
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From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Karl J.
Vesterling
Sent: Wednesday, May 25, 2005 1:29 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Cc: jscinta at ken-ton.com
Subject: Re: [Asterisk-Users] VoiPSupply Dot Com
We just bought (a couple weeks ago) Qty 6 Cisco Phones from them.
There was no licenses with the phones... Go figure... So, evidently
they're supposed to be new, and one would expect they come with the license,
but alas no license.
We discovered this during our initial purchase of a few Sipura Units and
(2) Cisco 7960 Phones.
When we purchased the (6) additional Cisco 7960's it would seem that no
only was there no license (as expected), but the phone itself was configured
with an unknown password and they weren't consistent with the Firmware
versions installed. Needless to say upgrading these to the latest SIP
Firmware was quite the difficult task.
Also worthy of note is that I flew to the location where we were
deploying these units (Buffalo NY, which oddly enough is the home town of
Voip-Supply) and they had shipped the purchased items to the Bill-To address
instead of the Ship-To address.
Add to that the packages were a day late, and since the Bill-To address
is residential they didn't arrive until 4:55PM on a Friday.
I had arrived, and anticipated their arrival Thursday AM.
In short, I wound up sitting on my hands with my thumb stuck in an
extremely uncomfortable place for 16 hours eagerly anticipating the arrival
of the purchased items.
Here's the kicker. Since we purchased two MediaTrix 1204's I was
expecting to be able to get in touch with their technical support if I had
difficulties. Alas, Mediatrix business hours are 9:00AM - 5:00PM Mon - Fri
Eastern. No dice there... Can you say "Show Stopper" ???
So, not only did I sit on my hands for 16 hours, but this caused me TONS
of grief since my regular 9 - 5 job here in DC occupies that spectrum of my
time, and the Thursday and Friday when I was expecting delivery was personal
time that I took off from work to do this side project.
SUMMARY:
If you call Voip-Supply and the person that answers the call is named
Damon, ask for someone else.
On the other hand, feel free to recommend Damons incredibly astounding
and unique customer service abilities to all your competitors.
At 12:37 AM 5/18/2005, you wrote:
I tried calling their toll free number and toll number last week in
the morning and afternoon and was handed a recording saying this number is
no longer in service. The web site was up but there was no message on the
site as to why the phone numbers were not working.
I just called the number now and it is working.
Being around the internet for a quite a long time this gives me an
uneasy feeling. I have seen companys start to go under and pull the plug
when they get into financial trouble(not being able to pay the bills) and
run with the customers money. I have had this happen to me on 2 occasions.
Just the woes of doing business on the net.
Being in Canada it makes it very difficult to find companies that will
ship COD from the US. If I was to order I would only order COD from now on
from VoipSupply.
I have ordered product from VoipSupply and received the product. I
will not be ordering more product do to this outage of the phones with no
explanation.
Just my 2cents.
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Best Regards,
Karl J. Vesterling
E-Mail: kjv at ken-ton.com
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E-Mail: kjv at ken-ton.com
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Annapolis MD: (240) 524-6706 Extension 0
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