[Asterisk-Users] CRM integration (was RE: CallerID)

[Peter Bowyer]

On 27/05/05, Max W Blackmer Jr <max at knowledgepowerit.com> wrote:
> hello everyone,
> 
> I just had a thought on this subject why not create a daemon process on
> the Client PC That registers its self and What phone the user is
> connected. An AGI script could monitor the progress and when answered
> could send a push to the registered daemon which would push a link to
> the registered daemon on the telephone operators on the desk top. this
> would not waist resource as much as polling?  perhaps the daemon could
> be written in something portable like java or even as a small applet
> that is launched first and minimized to launch the CRM App in a browser
> and could be written into other CRM Applications.

That's effectively what my modifed YAC does - the registration part
currently requires a manual visit to a web page, but could easily be
integrated into YAC.

My YAC listener can accept a command to launch a URL on the client.
The URL can be sent from (eg) an AGI which can take the callerid info
and do whatever smarts are necessary.

Peter
-- 
Peter Bowyer
Email: peter at bowyer.org
Tel: +44 1296 768003
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