[Asterisk-Users] Grandstream GXP-2000 and good support

[Paulo Loureiro]

Can you post the configuration template?

--- Paulo.


On May 18, 2005, at 20:22, Peter Svensson wrote:

> We recently purchased a Grandstream GXP-2000 phone and I would like to
> share our experiences with it, especially out very good support
> experience.
>
> The phone was easy enough to set up. The phone was configured using a
> configuration file served via tftp. Creating the configuration file 
> was a
> bit tricky since no template was released for this particular phone. 
> Most
> options could be set from the template for the Budgetone/Handytone
> products.
>
> Most features work as advertised. In speaker phone mode the microphone
> volume is too low and the phone needs an integrated acoustic echo
> canceler. The speaker itself is nice and clear and work very well when
> just listening in.
>
> During testing we noted a problem with one-way audio when calls were
> placed almost back-to-back to the phone. We notified Grandstream 
> through
> an email and though no more of it. After 3 hours we received a request 
> for
> a tcpdump log, after 6 hours we received a confirmation that the 
> support
> personnel had replicated the problem and within 24 hours we received a 
> new
> firmware correcting the fix!
>
> I cannot emphasize enough the impression such quick and professional
> support makes. Especially since the problem had a workaround (we found
> that pressing hold twice cleared up the problem). No nonsense questions
> about whether we tried rebooting the phone.
>
> The new firmware was a beta of their next firmware, I guess. Some new
> features were added like:
>  * multiple accounts now with user selectable names
>  * auto-answer selectable per account
>  * better display texts
>  * even more configurable options
>
> We also received a configuration template that allowed complete control
> over the phone from the server.
>
> With the next firmware the phone does feel ready for deployment in a
> corporation.
>
> Peter
>
>
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