[Asterisk-Users] Call Queue Priorities

Callum McGillivray callummc at ains.net.au
Tue May 10 19:33:39 MST 2005


Hi All,

We have been playing around with call queues and asterisk and now have 
everything set up the way that we want it, bar 1 thing.

When we have a scenario of an agent logged into several queues, we want 
to prioritize the "queue" so that calls in that queue are answered 
before all the rest.

While we can prioritize calls within a queue, this seems to have no 
affect when an agent is logged into several queues (it probably has 
effect within the queue itself, but that's not quite what we are after).

Does anyone know how to prioritize one "queue" over another, rather than 
just the calls within the queue?

Thanks,

Callum



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