[Asterisk-Users] Broadvoice "Issues"

[Kanuri, Seshu (Company IT)]

Folks!
 
It is a shame that nearly 10% of all posts to this Asterisk Users
Mailing List are one way or other connected to either Broadvoice being
Down or  Broadvoice being Up or somewhere in between those. 
 
And in the ensuing confusion, all sorts of new VOIP providers are trying
to pitch their wares. 
 
All the business discussion on this list is not benefiting this forum as
much as it should, considering the number os users who have to skim
through hundreds of emails everyday, to get what they want to see here -
Issues concerning Asterisk PBX and Asterisk PBX alone.
 
Can you guys be kind enough to move the Broadvoice and the
Counter-broadvoice discussion to the biz-list, in view of lack of a list
like 'broadvoice-problems at lists.digium.com'
 
Thanks in advance.
 
Seshu
 
 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Michael D
Schelin
Sent: Thursday, May 05, 2005 1:29 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Broadvoice "Issues"


Hi Guys, give me a try. I'm Michael Schelin of ShellTel and we are a
business Voip service provider. I have very little down time and we work
100% with Asterisk. Please call 626-814-2354 or email me
sales at shelltel.com.  I'm a little more the the discounters but when you
need help I'm there! No hold for hours and we own our own network so we
have wholesale services like origination and termination.

Thanks

Rich Adamson wrote: 

		Someone in another thread suggested that BroadVoice
reads this forum
		-- I hope so.  I am a prospective customer, only
inasmuch as their
		advertised rates are so attractive.  But as a consultant
it will be a
		cold day in the Ether before I recommend them to a
client of mine
		until these "issues" are cleaned up.
		
		It's difficult, very difficult, for a newcomer to this
technology to
		figure out who is a reliable provider and whether
companies like
		BroadVoice are a flash-in-the-pan, here today - gone
tomorrow, take
		your money and run, outfit or whether they are just
having growing
		pains.
		
		The repeated outages are unacceptable.  If they are
planned then they
		should have the professionalism to send every customer
an e-mail
		advising of the outage BEFORE the outage.  They should
also put a web
		page up notifying customer of planned outages, loads on
the proxies
		(latencies) and other information a business who was
dependent upon
		their services would need.
		
		Finally, to BroadVoice, I say, if you want my business
then clean up
		your act and do so promptly.  Otherwise the VoIP
community will just
		dismiss you as another provider wannabe.
		    

	
	Those of us that have been around the list (and BV) for awhile
know
	that one of the BV employees had a strong interest in making *
work
	with their service. He did so and does frequent this list.
However,
	he's a one-man support shop (with BV clearly stating there is no
BV
	support for *). So the * users use this list for support.
	
	If you are going to act as any reasonable consultant or
reseller,
	it certainly is not in your client's best interest for you to
recommend
	BV when it is simply unsupported and you know it.
	
	Until BV as a company steps up to the plate, it serves no useful
	purpose to bitch at them. Their doing exactly what they said
they
	would do... nothing. 
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