[Asterisk-Users] ACD queue question

[Umar Sear]

are you restarting asterisk or reloading after changing you configuration.

Umar


On Wed, 30 Mar 2005 19:33:42 -0600, Eric Rees <EricR at rocketgaming.com> wrote:
> I tried leastrecent.  I did change the strategy, but didn't make a
> difference.
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Joe
> Dennick
> Sent: Wednesday, March 30, 2005 6:49 AM
> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> Subject: RE: [Asterisk-Users] ACD queue question
> 
> Using which strategy?  Remember, if you change strategies and reload,
> it'll forget where it was and start over.
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Eric Rees
> Sent: Wednesday, March 30, 2005 6:43 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: RE: [Asterisk-Users] ACD queue question
> 
> That's what I thought would happen, but after about an hour and 100 or
> so incoming calls, it was still ringing the agents in the order that
> they were listed in the agents.conf file.
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Joe
> Dennick
> Sent: Tuesday, March 29, 2005 10:04 PM
> To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
> Subject: RE: [Asterisk-Users] ACD queue question
> 
> The first call for each agent probably goes that way, but then after a
> few calls have rolled through the queue, the strategy you specify (like
> LeastRecent) should come into play.
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Eric Rees
> Sent: Tuesday, March 29, 2005 9:51 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: [Asterisk-Users] ACD queue question
> 
> I have a simple 4 person ACD queue using the AgentCallback function.  No
> matter what strategy I use, anytime someone calls into the queue
> asterisk dials the agents in the order that they are listed in the
> agents.conf file.  This doesn't seem right to me, or am I wrong.
> 
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