[Asterisk-Users] ACD queue question

[Eric Rees]

I tried leastrecent.  I did change the strategy, but didn't make a
difference.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Joe
Dennick
Sent: Wednesday, March 30, 2005 6:49 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] ACD queue question

Using which strategy?  Remember, if you change strategies and reload,
it'll forget where it was and start over.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Eric Rees
Sent: Wednesday, March 30, 2005 6:43 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] ACD queue question


That's what I thought would happen, but after about an hour and 100 or
so incoming calls, it was still ringing the agents in the order that
they were listed in the agents.conf file.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Joe
Dennick
Sent: Tuesday, March 29, 2005 10:04 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] ACD queue question

The first call for each agent probably goes that way, but then after a
few calls have rolled through the queue, the strategy you specify (like
LeastRecent) should come into play.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Eric Rees
Sent: Tuesday, March 29, 2005 9:51 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] ACD queue question


I have a simple 4 person ACD queue using the AgentCallback function.  No
matter what strategy I use, anytime someone calls into the queue
asterisk dials the agents in the order that they are listed in the
agents.conf file.  This doesn't seem right to me, or am I wrong.

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