[Asterisk-Users] Call Center software opensource or commercial

[Asterisk]

Is there any development ongoing with ICD ? I wouldn't want to get 
involved in something that is not going to make it into CVS HEAD.

I really would like to use this - just worried :)

Julian


Peter Svensson wrote:

>On Tue, 15 Mar 2005, Erick Perez wrote:
>
>  
>
>>Hi there, we are looking for an opensource or commercial * based Call Center.
>>Full ACD, call monitoring, multiple queue, IVR, voicemail, management,
>>reporting, CDR, etc is needed. over 100 seat can be the initial target
>>and will grow in a very short time.
>>
>>SIP phones will be used and multiple E1 lines incoming, so to provide
>>full failover a cluster of * machines or some other form of redundancy
>>must be used.
>>
>>I'm sure custom programming will be requiered so offerings are
>>accepted but all work will be done remotely since we are in Central
>>America (unless you happen to live in our country of course...)
>>
>>Any real experiences with * on this?
>>    
>>
>
>You can create a quite flexible callcenter solution from ICD (search for
>app_icd). It is more of a framework to create a call center solution than 
>a finished product. It is increadible flexible though.
>
>Peter
>
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