[Asterisk-Users] Call Center software opensource or commercial

[Peter Svensson]

On Tue, 15 Mar 2005, Erick Perez wrote:

> Hi there, we are looking for an opensource or commercial * based Call Center.
> Full ACD, call monitoring, multiple queue, IVR, voicemail, management,
> reporting, CDR, etc is needed. over 100 seat can be the initial target
> and will grow in a very short time.
> 
> SIP phones will be used and multiple E1 lines incoming, so to provide
> full failover a cluster of * machines or some other form of redundancy
> must be used.
> 
> I'm sure custom programming will be requiered so offerings are
> accepted but all work will be done remotely since we are in Central
> America (unless you happen to live in our country of course...)
> 
> Any real experiences with * on this?

You can create a quite flexible callcenter solution from ICD (search for
app_icd). It is more of a framework to create a call center solution than 
a finished product. It is increadible flexible though.

Peter