[Asterisk-Users] Asterisk Queue strange behaviour

[Jan Marius Evang]

Hi. Is this different depending on wether I am a "Member" or "Agent"?

I have used "Memeber" and it does not work...

Yours
Jan Marius Evang

> I just did this for a customer.  All I did was create a queue just for
> him,
> he is the only agent in the queue.  * acts just like you want if you are
> the
> only person in the queue.
> ----- Original Message -----
> From: "Jan Marius Evang" <marius at evang.net>
> To: <asterisk-users at lists.digium.com>
> Sent: Tuesday, March 15, 2005 6:19 AM
> Subject: [Asterisk-Users] Asterisk Queue strange behaviour
>
>
>> Hi.
>> I have a problem which I assume would be easy to fix, but I can't find
>> anything about it...
>>
>> I wish to have people dialing my phone, and if it is busy, they are put
>> into a queue. And then I am dialed back when the previous call is
>> finished, and connected to the waiting caller.
>>
>> Easy enough?
>> ----------exten
>> exten => 6,1,Background(salesq-intro);
>> exten => 6,2,Queue(salesq|tT|||300);
>>
>> ----------queue
>> [salesq]
>> music = default
>> context=default
>> Member => SIP/99559088 at future-out
>>
>> ----------
>>
>> So.. what is the problem... The first caller gets connected to my
>> (mobile)
>> phone. The second and all other caller gets transferred to my phone's
>> mailbox... Which is not what I intended.
>>
>> I tried the same using a SIP softphone as my Member, And all calls kept
>> being sent to the softphone, even when I was busy talking...
>>
>> So.. I guess I have a few options...
>> - Instead of putting my SIP directly as a member, put an extension that
>> will raise a flag when called, drop it when hanging up, and if called
>> when
>> the flag is up, give a busy()? or return to queue, is this possible?
>> Problem: If my phone is busy from a call not coming through the asterisk
>> server...
>>
>> - I could change my mobile phone mailbox to use asterisk as my "normal"
>> mailbox. Could I then detect that this is a call commnig from the Queue
>> and put it back into the queue or return busy()? (And use it as a normal
>> mailbox when not coming from the queue?)
>>
>> - I could put some "magic" into my mobile phone voicemail welcome
>> message
>> that tells asterisk to put the call back into the Queue?
>>
>> Would any of these help? Or is there a way of specifying that an
>> extension
>> or a channel can only be used by one call at a time?
>>
>> Please Help...
>>
>> Yours
>> Jan Marius Evang
>>
>>
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