[Asterisk-Users] Asterisk Queue strange behaviour

[Henry Devito]

I just did this for a customer.  All I did was create a queue just for him, 
he is the only agent in the queue.  * acts just like you want if you are the 
only person in the queue.
----- Original Message ----- 
From: "Jan Marius Evang" <marius at evang.net>
To: <asterisk-users at lists.digium.com>
Sent: Tuesday, March 15, 2005 6:19 AM
Subject: [Asterisk-Users] Asterisk Queue strange behaviour


> Hi.
> I have a problem which I assume would be easy to fix, but I can't find
> anything about it...
>
> I wish to have people dialing my phone, and if it is busy, they are put
> into a queue. And then I am dialed back when the previous call is
> finished, and connected to the waiting caller.
>
> Easy enough?
> ----------exten
> exten => 6,1,Background(salesq-intro);
> exten => 6,2,Queue(salesq|tT|||300);
>
> ----------queue
> [salesq]
> music = default
> context=default
> Member => SIP/99559088 at future-out
>
> ----------
>
> So.. what is the problem... The first caller gets connected to my (mobile)
> phone. The second and all other caller gets transferred to my phone's
> mailbox... Which is not what I intended.
>
> I tried the same using a SIP softphone as my Member, And all calls kept
> being sent to the softphone, even when I was busy talking...
>
> So.. I guess I have a few options...
> - Instead of putting my SIP directly as a member, put an extension that
> will raise a flag when called, drop it when hanging up, and if called when
> the flag is up, give a busy()? or return to queue, is this possible?
> Problem: If my phone is busy from a call not coming through the asterisk
> server...
>
> - I could change my mobile phone mailbox to use asterisk as my "normal"
> mailbox. Could I then detect that this is a call commnig from the Queue
> and put it back into the queue or return busy()? (And use it as a normal
> mailbox when not coming from the queue?)
>
> - I could put some "magic" into my mobile phone voicemail welcome message
> that tells asterisk to put the call back into the Queue?
>
> Would any of these help? Or is there a way of specifying that an extension
> or a channel can only be used by one call at a time?
>
> Please Help...
>
> Yours
> Jan Marius Evang
>
>
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