[Asterisk-Users] LiveVoIP Problems?

Robert Webb asterisk at ropeguru.com
Sun Mar 6 19:50:10 MST 2005 

On Sun, 6 Mar 2005 20:22:48 -0500
  "Steven Frazier" <lists at futuresync.com> wrote:
> I have about 10 DIDs, I had an issue that lasted a day 
>or so that was Level
> 3's issue, it took about 12 seconds before the calls 
>would come in.  That
> was resolved and I haven't had any issues at all.  I 
>appreciate the fact
> that there are reselling Level 3 DIDs since they seem to 
>be in a lot of
> cities, towns and now some "burgs".  I have had 
>excellent support response
> anytime that I have had issues.  I have talked to 
>several folks there when
> the issue of the long wait for the call to complete.  I 
>also had a call that
> advised me that the ringback issue appeared to be with 
>asterisk.  I
> explained to them, like others have, that the issue is 
>only with LiveVOIP
> not with other providers that I also have like TXLINK, 
>Teliax, NuFone.  I am
> not a programmer, but they advised me that they problem 
>didn't reside in
> SIP.  So, I took a chance to try it.  I ordered yet 
>another DID with SIP vs
> IAX.  No ringback issue on the SIP configured DID at 
>all.  Just to clarify,
> the ringback issue I have had (I believe this is what 
>everyone is talking
> about) is if you answer via IVR and then complete the 
>call you hear no ring
> back.  Or whenever the call has been answered on the 
>asterisk box then you
> transfer you have no ring back.

I also have the ring back issue with LiveVoIP... I 
verified this and it is the issue with the IVR answering 
first and when ringing an extension, there is no ringback 
to the caller.

However, I cannot fault Level 3 for this problem. I have a 
second DID through Voicepulse which is also a Level 3 
number. Their ringback over IAX works perfect everytime.

So for LiveVoIP to be blaming Asterisk for this problem is 
plain BS. It is obvious they just do not know how to 
configure their systems. If you cannot get it right, quit 
blaming everyone else and take responsibility for your 
issues.

I should have known something was up with a company that 
changed their rates and plans every other day.

> 
> I know that some of the issues isn't just LiveVOIP it's 
>Level 3.  I have
> talked with some other providers and Level 3 has scared 
>them off.  I hope
> that Level 3 can improve upon their delivery, in turn, I 
>feel that with
> better support from them, you will see LiveVOIP having 
>less issues.  I think
> LiveVOIP is trying to do a lot for the VOIP community, 
>IMHO, but that's just
> me.  My only complaints I have is that they would port 
>local DIDs and Toll
> free.  I understand they will be porting Toll free soon.
> 
> Overall, you can get lots of DIDs from lots of areas, 
>IAX or SIP, your
> choice, they have lots of different rate plans, you can 
>see your calls
> immediately via their web site, and again, I have 
>absolutely no complaint
> with them getting back to me (sales or support).  As 
>soon as I have sent an
> email, I get the automated response that they have my 
>issue and then I get a
> response.  Lots of times it has been after business 
>hours and on the
> week-ends, even though they state that they may not get 
>back to you until
> the next business day.
> 
> This is just my opinion and experiences of course.  But 
>again, I think Level
> 3 has their share of issues to get fixed so the then end 
>providers can do
> their job better.  It does appear to me, that the list 
>beats up the
> providers very quickly.  I can't even count the emails 
>you see on a weekly
> basis on BroadVoice.  There is MyPhoneCompany as well, 
>they don't indicate
> on their website that they do asterisk, but they 
>certainly do.  If you are
> unhappy with your provider, find another.  There are 
>more popping up
> everyday, I don't think the original phone companies 
>will have a whole lot
> to offer as far as service.  Remember Lily Tomlin "we 
>are the phone company,
> we don't have to care", they will give you what they 
>want to give you and if
> you don't like it, then it's too bad.
> 
> I try and work with the providers.  Maybe if we see what 
>"we" can do to
> "help them" vs. slamming them every time there is a 
>burp.  I don't thing
> anyone is offering "100% uninterrupted service, or maybe 
>I am wrong.  Again,
> my opinion.
> 
> 
> 
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com 
>> [mailto:asterisk-users-bounces at lists.digium.com] On 
>>Behalf Of 
>> Paul Fielding
>> Sent: Sunday, March 06, 2005 8:03 PM
>> To: Asterisk Users Mailing List - Non-Commercial 
>>Discussion
>> Subject: Re: [Asterisk-Users] LiveVoIP Problems?
>> 
>> 
>> *shrug*.  Mine's been working flawlessly since I've had 
>>it 
>> (~month).  The 
>> only 2 issues I have are the ringback problem, and I can 
>>only 
>> send callerid 
>> number info to them, not name info....  Guess we'll see 
>>how long it 
>> lasts....
>> 
>> regards,
>> 
>> Paul
>> 
>> ----- Original Message ----- 
>> From: "Tim" <geek at mnwifi.net>
>> To: "The Phone Guys" <phones at livevoip.com>; "Asterisk 
>>Users 
>> Mailing List - 
>> Non-Commercial Discussion" 
>><asterisk-users at lists.digium.com>
>> Sent: Sunday, March 06, 2005 4:45 PM
>> Subject: Re: [Asterisk-Users] LiveVoIP Problems?
>> 
>> 
>> > No. When DID go down for a whole day. Do you think 
>>thats 
>> okay?  Ring 
>> > busy half time or do nothing at all. Come on! Your 
>>DID's 
>> are up maybe 
>> > 50% of the time if that!
>> >
>> >
>> > Why are calls failing again today?
>> >
>> >
>> >
>> > On Sun, 2005-03-06 at 17:36, The Phone Guys wrote:
>> >> So you want it 100% perfect and you want it for 
>>peanuts.
>> >>
>> >> > Makes you wonder how many *really* reliable VoIP 
>>providers there 
>> >> > are
>> >> > out
>> >> > there?
>> >> > Who would you trust to handle all your 
>>incoming/outgoing 
>> business 
>> >> > calls?
>> >> > Mike
>> >> >
>> >> >
>> >> > On Fri, 04 Mar 2005 21:18:41 -0600, Tim 
>><geek at mnwifi.net> wrote:
>> >> >> Anyone having problems with LiveVoIP lately? I am 
>>seeing failed
>> >> >> outgoing
>> >> >> calls. Calls that are being routed to wrong 
>>numbers. 
>> DID's that ring
>> >> >> busy. For the pass 2 days I am unable to pass CID. 
>>Is 
>> anyone else have
>> >> >> these problems? Can anyone recommend a Quality 
>>VoIP provider?
>> >>
>> >> _______________________________________________
>> >> Asterisk-Users mailing list
>> >> Asterisk-Users at lists.digium.com 
>> >> 
>>http://lists.digium.com/mailman/listinfo/asterisk-users
>> >> To UNSUBSCRIBE or update options visit:
>> >> 
>>   http://lists.digium.com/mailman/listinfo/asterisk-users
>> >
>> > _______________________________________________
>> > Asterisk-Users mailing list
>> > Asterisk-Users at lists.digium.com 
>> > 
>>http://lists.digium.com/mailman/listinfo/asterisk-users
>> > To UNSUBSCRIBE or update options visit:
>> > 
>>  http://lists.digium.com/mailman/listinfo/asterisk-users
>> > 
>> 
>> 
>> _______________________________________________
>> Asterisk-Users mailing list
>> Asterisk-Users at lists.digium.com 
>> http://lists.digium.com/mailman/listinfo/asterisk-users
>> To UNSUBSCRIBE or update options visit:
>>    http://lists.digium.com/mailman/listinfo/asterisk-users
>> 
> 
> 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users

More information about the asterisk-users mailing list