[Asterisk-Users] Asterisk URL and Callcenter Apps

[Anton Krall]

Nice! Ok, Ill give it a try.. But, from the last part of what you said:
"agents" then it mean that somehow the software and the web browser act as a
sip agent of some sort and when a call comes in, it gets dialed into the
phone and the browser agent.. Something like that I guess.

Ill give it a test run... Too bad its commercial though, but hey, support
the companies right :) 

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of lenz
Sent: Jueves, 03 de Marzo de 2005 01:51 p.m.
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Asterisk URL and Callcenter Apps


Hello,
you should download the user manual to see exactly how URL launching works.
It works in any case, no matter what telephone you are using, because you
keep a browser open that launches the requested URL when the call comes in.
XC-AST is not open source, but is available freely for smaller call centers
/ SOHOs / Asterisk hackers (using up to two Asterisk agents) and for
evalutation.
Thanks
l.


In data Thu, 3 Mar 2005 12:41:13 -0600, Anton Krall
<akrall-lists at intruder.com.mx> ha scritto:

> I see that XC-AST has some nice reports but is there any section that 
> has some screenshots or something on how it can handle popups on 
> incoming calls that come thru sip hardphones for example and it would 
> be integrated?
>
> Also, I see a price list on XC-AST but you can download it so, is it 
> open source or commercial?
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of lenz
> Sent: Jueves, 03 de Marzo de 2005 10:43 a.m.
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Asterisk URL and Callcenter Apps
>
>
> XC-AST does that too, no matter what the phone used is. It lets you 
> see a lot more of calls being handled and produces nice reports.
> See http://demo.xcept.it/xc-ast
> Bye
> l.
>
>


--
Assum est, versa et manduca.
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