[Asterisk-Users] DID Issue

[Chris Coulthurst]

At some time with Qwest for my Frame Relay and 24 voice lines, during all my
similar long-running headaches, they inadvertently gave me a 'direct' tier 2
tech number.  Now normally, you'd expect a trouble ticket # to be handed to
these guys, but they never asked for more than my Circuit ID # or the pilot
# of the DIDs, and helped me right from the switchroom!

If you are lucky enough to get a number like this, its GOLD.

Chris Coulthurst
chris at shuksan.com
 


|-----Original Message-----
|From: asterisk-users-bounces at lists.digium.com 
|[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of 
|Mark Johnson
|Sent: Sunday, June 12, 2005 1:31 PM
|To: Asterisk Users Mailing List - Non-Commercial Discussion
|Subject: Re: [Asterisk-Users] DID Issue
|
|
|Chris Coulthurst wrote:
|
|>If you have a loopback plug, I would take that PRI down, 
|unplug the NIU 
|>from the Asterisk box, and plug that RJ45 loopback plug in to 
|the NIU, 
|>and call the telco, have them run a loop test on your circuit.  Out 
|>here in Qwest-land they can usually get a tester on it and 
|get results 
|>to you in less than an hour.  Sounds to me like that problem 
|is theirs, 
|>this would help prove it.
|>
|>Chris Coulthurst
|>chris at shuksan.com
|> 
|>  
|>
|After arguing with them for the last few days, they finally discovered 
|the problem was on their end.  They somehow lost the DID in the 
|translation database.  They simply added it back and it works.  What 
|upsets me is that they insisted my equipment was telling them 
|it was an 
|unlocated number.  It's tough to argue with a large phone company that 
|they are wrong!!
|
|Mark
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