[Asterisk-Users] Stumped on vMail problem, any ideas?

[Howard Leadmon]

Oops sorry about that, as I said very new to this stuff, and guessing most of
this is stuff put in place by AAH.   Here is what I show in my extensions.conf
for the dial macro, let me know if I missed anything else:

; Rings one or more extensions.  Handles things like call forwarding and DND
; We don't call dial directly for anything internal anymore.
; ARGS: $TIMER, $OPTIONS, $EXT1, $EXT2, $EXT3, ...
; Use a Macro call such as the following: 
;  Macro(dial,$DIAL_TIMER,$DIAL_OPTIONS,$EXT1,$EXT2,$EXT3,...)
[macro-dial]
exten => s,1,GotoIf($[ "${MACRO_CONTEXT}" = "macro-rg-group" ]?4:2)  ; if this
is from rg-group, don't strip prefix
exten => s,2,GotoIf($[${CALLERIDNAME:0:${LEN(${RGPREFIX})}} !=
${RGPREFIX}]?4:3)  ; check for ring-group prefix
exten => s,3,SetCIDName(${CALLERIDNAME:${LEN(${RGPREFIX})}}) ; strip off
prefix
exten => s,4,AGI,dialparties.agi
exten => s,5,NoOp(Returned from dialparties with no extensions to call)
exten => s,6,SetVar(DIALSTATUS=BUSY)
exten => s,10,Dial(${ds})                               ; dialparties will set
the priority to 10 if $ds is not null



---
Howard Leadmon - howard at leadmon.net
http://www.leadmon.net 


> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Andrew C. Brown
> Sent: Tuesday, July 26, 2005 8:34 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Stumped on vMail problem, any ideas?
> 
> Howard Leadmon wrote:
> >
> >     Hello all,
> >
> >  I think I have most of my AAH 1.3 setup running (Asterisk 1.0.9), but
> somehow
> > something is not quite right with my vMail setup.  I would have sworn this
> was
> > all working, but maybe I was just dreaming.
> >
> >  Anyway here is what is happening, say I am on extension 200 and I want to
> > call to extension 201.   If extension 201 is no connected, then it rolls
> right
> > into vMail with the message the user is not available.   If I am talking
> on
> > 201 then vMail responds with the user is currently on the phone, which is
> > great.   Where this goes wrong is if 201 is on hook, and ringing, in this
> case
> > it will just keep on ringing 201 forever, and never transfer into the
> vMail
> > system.   Needless to say this is NOT what I am looking to have happen, I
> > would like it to ring for say 30 seconds, and then transfer over to the
> > mailbox if the person doesn't answer.
> >
> > Looking at my AAH extensions_additional.conf I see:
> >
> > [ext-local]
> > include => ext-local-custom
> > exten => 200,1,Macro(exten-vm,200 at default,200)
> > exten => ${VM_PREFIX}200,1,Macro(vm,200)
> > exten => 201,1,Macro(exten-vm,201 at default,201)
> > exten => ${VM_PREFIX}201,1,Macro(vm,201)
> >
> >
> > Looking under my AAH extensions.conf I see the following marcro's:
> >
> > ; Ring an extension, if the extension is busy or there is no answer send
> it
> > ; to voicemail
> > ; ARGS: $VMBOX, $EXT
> > [macro-exten-vm]
> > exten => s,1,Setvar(FROMCONTEXT=exten-vm)
> > exten => s,2,Macro(record-enable,${ARG2},IN)
> > exten => s,3,Macro(dial,${RINGTIMER},${DIAL_OPTIONS},${ARG2})
> > exten => s,4,GotoIf($[${CHANNEL:0:5} = Local]?s-${DIALSTATUS},1) ; if the
> > channel is Local, then do not go to voicemail.  This is primarily to avoid
> vm
> > for call-forwarded extensions in ring groups
> > exten => s,5,GotoIf($[${ARG1} = novm]?s-${DIALSTATUS},1) ; no voicemail in
> use
> > for this extension
> > exten => s,6,NoOp(Sending to Voicemail box ${ARG1})
> > exten => s,7,Macro(vm,${ARG1},${DIALSTATUS})
> > exten => s-BUSY,1,NoOp(Extension is reporting BUSY and has no Voicemail)
> > exten => s-BUSY,2,Busy()
> > exten => s-BUSY,3,Wait(60)
> > exten => s-BUSY,4,NoOp()
> > exten => _s-.,1,Congestion()
> >
> > [macro-vm]
> > exten => s,1,Goto(s-${ARG2},1)
> > exten => s-BUSY,1,Voicemail(b${ARG1})   ; Voicemail Busy message
> > exten => s-BUSY,2,Hangup()
> > exten => _s-.,1,Voicemail(u${ARG1})     ; Voicemail Unavailable message
> > exten => _s-.,2,Hangup()
> > exten => o,1,Background(one-moment-please)      ; 0 during vm message will
> > hangup
> > exten => o,2,GotoIf($["foo${FROM_DID}" =
> > "foo"]?from-pstn,s,1:from-pstn,${FROM_DID},1)
> > exten => a,1,VoiceMailMain(${ARG1})
> > exten => a,2,Hangup
> >
> >
> > Also looking I see the following globals defined that appear to apply:
> >
> > RINGTIMER = 20
> > DIAL_OPTIONS = tr
> >
> >
> >
> > I am quite new at this, but heck looks like it should work, but sure I am
> > probably missing something.   If someone has any ideas, or can lend a hand
> > getting this straight, I would sure appreciate it.  If I am not providing
> some
> > info that is needed to help, please let me know.  As heck I think I about
> have
> > this sucker running good enough to try and use it for real..  :)
> 
> 
> The dial command will ring forever unless its timeout parameter is set.
> You have your dial behavior defined in a macro where RINGTIMER is
> -probably- supposed to be the timeout, but since you did not include the
> macro definition for dial in your snippet, I can't analyze any further.
> But that is the part that is first suspect.
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