[Asterisk-Users] Stumped on vMail problem, any ideas?

[Andrew C. Brown]

Howard Leadmon wrote:
> 
>     Hello all,
> 
>  I think I have most of my AAH 1.3 setup running (Asterisk 1.0.9), but somehow
> something is not quite right with my vMail setup.  I would have sworn this was
> all working, but maybe I was just dreaming.
> 
>  Anyway here is what is happening, say I am on extension 200 and I want to
> call to extension 201.   If extension 201 is no connected, then it rolls right
> into vMail with the message the user is not available.   If I am talking on
> 201 then vMail responds with the user is currently on the phone, which is
> great.   Where this goes wrong is if 201 is on hook, and ringing, in this case
> it will just keep on ringing 201 forever, and never transfer into the vMail
> system.   Needless to say this is NOT what I am looking to have happen, I
> would like it to ring for say 30 seconds, and then transfer over to the
> mailbox if the person doesn't answer.
> 
> Looking at my AAH extensions_additional.conf I see:
> 
> [ext-local]
> include => ext-local-custom
> exten => 200,1,Macro(exten-vm,200 at default,200)
> exten => ${VM_PREFIX}200,1,Macro(vm,200)
> exten => 201,1,Macro(exten-vm,201 at default,201)
> exten => ${VM_PREFIX}201,1,Macro(vm,201)
> 
> 
> Looking under my AAH extensions.conf I see the following marcro's:
> 
> ; Ring an extension, if the extension is busy or there is no answer send it
> ; to voicemail
> ; ARGS: $VMBOX, $EXT
> [macro-exten-vm]
> exten => s,1,Setvar(FROMCONTEXT=exten-vm)
> exten => s,2,Macro(record-enable,${ARG2},IN)
> exten => s,3,Macro(dial,${RINGTIMER},${DIAL_OPTIONS},${ARG2})
> exten => s,4,GotoIf($[${CHANNEL:0:5} = Local]?s-${DIALSTATUS},1) ; if the
> channel is Local, then do not go to voicemail.  This is primarily to avoid vm
> for call-forwarded extensions in ring groups
> exten => s,5,GotoIf($[${ARG1} = novm]?s-${DIALSTATUS},1) ; no voicemail in use
> for this extension
> exten => s,6,NoOp(Sending to Voicemail box ${ARG1})
> exten => s,7,Macro(vm,${ARG1},${DIALSTATUS})
> exten => s-BUSY,1,NoOp(Extension is reporting BUSY and has no Voicemail)
> exten => s-BUSY,2,Busy()
> exten => s-BUSY,3,Wait(60)
> exten => s-BUSY,4,NoOp()
> exten => _s-.,1,Congestion()
> 
> [macro-vm]
> exten => s,1,Goto(s-${ARG2},1)
> exten => s-BUSY,1,Voicemail(b${ARG1})   ; Voicemail Busy message
> exten => s-BUSY,2,Hangup()
> exten => _s-.,1,Voicemail(u${ARG1})     ; Voicemail Unavailable message
> exten => _s-.,2,Hangup()
> exten => o,1,Background(one-moment-please)      ; 0 during vm message will
> hangup
> exten => o,2,GotoIf($["foo${FROM_DID}" =
> "foo"]?from-pstn,s,1:from-pstn,${FROM_DID},1)
> exten => a,1,VoiceMailMain(${ARG1})
> exten => a,2,Hangup
> 
> 
> Also looking I see the following globals defined that appear to apply:
> 
> RINGTIMER = 20
> DIAL_OPTIONS = tr
> 
> 
> 
> I am quite new at this, but heck looks like it should work, but sure I am
> probably missing something.   If someone has any ideas, or can lend a hand
> getting this straight, I would sure appreciate it.  If I am not providing some
> info that is needed to help, please let me know.  As heck I think I about have
> this sucker running good enough to try and use it for real..  :)


The dial command will ring forever unless its timeout parameter is set.
You have your dial behavior defined in a macro where RINGTIMER is
-probably- supposed to be the timeout, but since you did not include the
macro definition for dial in your snippet, I can't analyze any further.
But that is the part that is first suspect.