[Asterisk-Users] Business Edition

[Rob Lith]

Funny that, in South Africa we've had probably 200 or more cards
shipped here faster than you claim locally, and that entails FedEx
half way around the world - I think out off all these cards we've one
one card returnrf wiht one port bad..

The support I've received has been 1st class and doing business with
Digium is about the best I've experienced.

I gues its karma and the way one deals with people.

Rob

On 7/19/05, Jonathan Moore <moorejon at usd465.com> wrote:
> We have run into the very same problem with support. We had one issue where it
> was identified as a hardware problem, 1 port out on a four port card. We were
> promised a quick replacement. We called back a week later and it still hadn't
> been sent. They finally overnighted it, but I was not impressed. At this point
> we are purchasing Sipura 3000s for analog connectivity, mainly because of the
> support issue and secondarily due to never being able to get the four port
> cards to a stable configuration.
> 
> --
> Jonathan Moore
> Director of Technology
> Winfield Public Schools
> Office 620.221.5100
> Fax 620.221.0508
> 
> 
> Quoting Andrew Kohlsmith <akohlsmith-asterisk at benshaw.com>:
> 
> > On Monday 18 July 2005 16:54, Erik Espinoza wrote:
> > > I once tried to call in support for digium for 4 IAXy's that I
> > > purchased ($400). They told me to e-mail this mailing list. I
> > > appreciate all the hard work that they did to produce asterisk, I just
> > > don't trust this company to support anything. Just my $.02.
> >
> > Personally I would have tried to escalate it, that is an inappropriate
> > response in my opinion.
> >
> > -A.
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> 
> 
> Visit Winfield Public Schools at http://usd465.com
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