[Asterisk-Users] Business Edition

[Jonathan Moore]

We have run into the very same problem with support. We had one issue where it
was identified as a hardware problem, 1 port out on a four port card. We were
promised a quick replacement. We called back a week later and it still hadn't
been sent. They finally overnighted it, but I was not impressed. At this point
we are purchasing Sipura 3000s for analog connectivity, mainly because of the
support issue and secondarily due to never being able to get the four port
cards to a stable configuration.

-- 
Jonathan Moore
Director of Technology
Winfield Public Schools
Office 620.221.5100
Fax 620.221.0508


Quoting Andrew Kohlsmith <akohlsmith-asterisk at benshaw.com>:

> On Monday 18 July 2005 16:54, Erik Espinoza wrote:
> > I once tried to call in support for digium for 4 IAXy's that I
> > purchased ($400). They told me to e-mail this mailing list. I
> > appreciate all the hard work that they did to produce asterisk, I just
> > don't trust this company to support anything. Just my $.02.
>
> Personally I would have tried to escalate it, that is an inappropriate
> response in my opinion.
>
> -A.
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