[Asterisk-Users] So you all think VoIP sypply is warm and fuzzy

[Garrett Smith]

All:

First I would like to apologize to all of the list members for having to be
subjected to this. This is not the forum that we would like to use to solve
customer problems. We are here to help and contribute to this community and
do not wish to add "clutter" to this list.

Mr. Schelin et al:

The Mediatrix 2102 is a carrier grade gateway that *should be plug and
play*. When I contacted Mediatrix distribution, they stated that this unit
DOES NOT ship to VoIPSupply.com with a configuration CD and that it *should
be plug and play*. If it does not ship to us with a CD, then we do not ship
it to the customer with a CD. I will be contacting Mediatrix tomorrow about
this, and will update everyone when I get an answer.

I did manage to receive the configuration manuals for this device. I did not
see any mention within them of a configuration CD. I have forwarded this
information to you, off of the forum. These manuals should be enough to get
this unit configured.

For future reference, if any of you need customer service, then speak with
customer service. They are available from 8am until 7pm est. Technical
support is not customer service. Tech support will not respond to you unless
you have purchased a support contract, or have been directed to them by a
sales executive, or a customer service representative. 

Again if you have a problem with your order, first contact your sales rep.
He should be able to fix the problem, or point you in the direction of the
individual that can. If you ordered online, call 800.398.voip. Speak with
one of our customer service reps, or inbound sales executives. They will be
able to fix your problem, or point you in the direction of someone who will
be able to correct the problem.

If all of this has proven to be unsuccessful (within reason) then contact me
directly, and I will try my best to fix the problem. My details are found
below and the "extended" version can easily be found by searching the list
archives.

It is our goal at VoIPSupply.com to continue to offer the best prices,
customer service, and technical support. We again thank the community for
their business and support!

Thanks,

GS


P.S. You spelled "supply" wrong in the header. 

Garrett Smith
<gsmith at voipsupply.com>
716-250-3408 Direct
716-903-9495 Cell


-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Michael D
Schelin
Sent: Monday, July 18, 2005 6:14 PM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy

Here is a letter I sent them for my $150 paper weight.

Dear Voipsupply, As a small service provider, using you company for the 
first time, I'm very disappointed that you have removed the 
configuration CD that should have been shipped with the Mediatrix 2102 
just to get a few more bucks. I have contacted mediatrix and they have 
informed me that the CD's is shipped in every 2102.  If I don't here 
back from you shortly and receive the configuration program that should 
have shipped, I will return it back to you for a full refund and express 
my views to the Voip community. As of now I've herd of nothing but good 
things about your customer support. I've called and left messages to 
your support team. I waited 7 days for this unit and have no way to 
configure it.  Email me the CD.

Michael D. Schelin
Owner
Shelltel
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