[Asterisk-Users] Advanced Agents - Need a nice web interface

[Nathan Bowyer]

On Wed, 19 Jan 2005 12:56:59 -0500, Paul Rodan <asterisk at glitch.cc> wrote:

[snip]

> 3. Create historical report to pull agent activity.  Should display
> login/logout activity.  Be able to pull information by rep and timeframe.

This could probably be done with the CDRs and queue_log.

> 4. Create "hold calls/bypass" statuses for agent login.  This status should
> allow the rep to pause all incoming calls to their login for reasons such
> as: 1-Break, 2-Lunch, 3-Meeting, 4-Project, 5-Other.  This status should not
> log the agent out of the phone, but only temporarily take them out of the
> queue to receive the next available call until they end the "hold/bypass"
> status and make themselves available for incoming calls.

There was a patch in the bug tracker (bugs.digium.com) a week or so
ago about "pausing" agents.  It would temporarily stop calls coming to
their station, but not log them out, as I recall.

> 
> I'm thinking no, but I figured I'd ask anyways before telling my bosses
> they're out of their minds. Even if there's an existing interface out there
> that can provide 1 or 2 of these things, it'd be a nice start. Most of it
> I'd have to work with a developer to get created, and I'm thinking option 4
> is impossible, but 1 2 and 3 is possible with time.  Help?

Everything is possible with time :)