[Asterisk-Users] Advanced Agents - Need a nice web interface

[Paul Rodan]

Does anybody know of a nice web interface or something that can provide some
or all of the following?


1. Create agent phone logins.
2. Create real-time report to monitor agent login/logout activity.  Should
have the ability to view which agents are currently logged in/out of the
system.
3. Create historical report to pull agent activity.  Should display
login/logout activity.  Be able to pull information by rep and timeframe.
4. Create "hold calls/bypass" statuses for agent login.  This status should
allow the rep to pause all incoming calls to their login for reasons such
as: 1-Break, 2-Lunch, 3-Meeting, 4-Project, 5-Other.  This status should not
log the agent out of the phone, but only temporarily take them out of the
queue to receive the next available call until they end the "hold/bypass"
status and make themselves available for incoming calls.


I’m thinking no, but I figured I’d ask anyways before telling my bosses
they’re out of their minds. Even if there's an existing interface out there
that can provide 1 or 2 of these things, it'd be a nice start. Most of it
I'd have to work with a developer to get created, and I'm thinking option 4
is impossible, but 1 2 and 3 is possible with time.  Help?