[Asterisk-Users] Polycom IP 500 Dial Issues

[Andrew Thrift]

As has been mentioned earlier this is to do with the DIGITMAP that is 
configured in the phone1.cfg or whatever you have called it. 

Mine looks like this:   
[129]xxT|0[34679]xxxxxxx|[1-4]xxx|02[1-9]xxxxxxT|111|12x|195x|*8|8xxxxxx|0[58]0[08]xxxxxxT

I will explain it bit by bit so you understand it.

NOTE: The Pipe | symbol is the seperator!


[129]xxT         Allows users to dial 1,2 or 9 followed by 2 digits, the 
phone will then wait for a second (this is what the T does) and then 
dial.  It waits incase the number being dialed is actually longer.

0[34679]xxxxxxx         In New Zealand our toll numbers start with 0 
followed by and area number 3,4,6,7 or 9 this is what this allows, so if 
someone dials 06-355-9999 the polycom will dial immediately.

[1-4]xxx               All extensions are 4 digits long and start with 
numbers in the range of 1-4 followed by 3 digits, this allows these to 
be dialled.

02[1-9]xxxxxxT      Mobile phones in NZ start with 02 followed by either 
1,5,7 or 9 but I just included the whole range from 1-9.  The timer (T) 
is used as the digits can either be 6 long for contract mobiles, or 7 
for pre-pay mobiles.

111            Is the emergency services number in NZ and dials straight 
away

12x            The telco's service number all start with 12 followed by 
a single digit e..g 7

195x         Telco numbers for testing lines, e.g. 1957 repeats your 
phone number back to you.

*8            Allows staff to pickup calls using asterisk *8 feature

8xxxxxx      Allows local numbers


0[58]0[08]xxxxxxT               Allows toll free numbers such as 
0508-000999 or 0800-000999 to be dialed, the timer allows to longer 
combinations.



I hope this has explained it to you more, if not download the admin 
guide as I did and figure it out yourself.


Best of luck,



Andrew

Andrei (MPI) wrote:

> Greg Boehnlein wrote:
>
>>>> Hello,
>>>>     I have a mixture of Polycom SP IP 500 and 300 phones. I have 
>>>> been reading through the administration manual to try and solve 
>>>> this problem, but I do not seem to be able to find the answers to 
>>>> my question. I figured I would ask here and see if anyone has some 
>>>> suggestions.
>>>>
>>>> The problem is kind of annoying. After dialing 4 digits, the phone 
>>>> seems to pause and miss the 5th digit, often requiring the user to 
>>>> re-dial the 5th digit several times.
>>>>
>>>> I'm not sure if this is some sort of "Early Dial" feauture trying 
>>>> to match on a 4 figit extension, but I would like any help that 
>>>> people can provide.
>>>>
>>>>     
>>>
>>> It's because of the dialplan configuration in phone MAC-config file. 
>>> Easiest way is to get default conf file that came with your firmware 
>>> and replace it, modifying settings as needed.
>>>
>>> Andrei
>>>   
>>
>>
>> Andrei,
>>     I am using the default file that came with the firmware version 
>> 1.3.1. I've only made very slight modifications to it, most of which 
>> is specific to the phonexxx.cfg file specifically for registration, 
>> MWI and line issues. I'll dig deeper into this tonight when I get a 
>> chance.
>>
>>  
>>
> You may want to request firmware 1.3.4 from your Polycom dealer. 
> Usually they would send it to you with no problem. (You probably know 
> that Polycom same as Cisco is not allowing direct downloads from their 
> website).
> I am using 1.3.4 with no issues for a couple of months now.
>
> Andrei (MPI)
>
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