[Asterisk-Users] Polycom IP 500 Dial Issues

[Andrei (MPI)]

Greg Boehnlein wrote:

>>>Hello,
>>>	I have a mixture of Polycom SP IP 500 and 300 phones. I have been 
>>>reading through the administration manual to try and solve this problem, 
>>>but I do not seem to be able to find the answers to my question. I figured 
>>>I would ask here and see if anyone has some suggestions.
>>>
>>>The problem is kind of annoying. After dialing 4 digits, the phone seems 
>>>to pause and miss the 5th digit, often requiring the user to re-dial the 
>>>5th digit several times.
>>>
>>>I'm not sure if this is some sort of "Early Dial" feauture trying to match 
>>>on a 4 figit extension, but I would like any help that people can provide.
>>>
>>>      
>>>
>>It's because of the dialplan configuration in phone MAC-config file. 
>>Easiest way is to get default conf file that came with your firmware and 
>>replace it, modifying settings as needed.
>>
>>Andrei
>>    
>>
>
>Andrei,
>	I am using the default file that came with the firmware version 
>1.3.1. I've only made very slight modifications to it, most of which is 
>specific to the phonexxx.cfg file specifically for registration, MWI and 
>line issues. I'll dig deeper into this tonight when I get a chance.
>
>  
>
You may want to request firmware 1.3.4 from your Polycom dealer. Usually 
they would send it to you with no problem. 
(You probably know that Polycom same as Cisco is not allowing direct 
downloads from their website).
I am using 1.3.4 with no issues for a couple of months now.

Andrei (MPI)