[Asterisk-Users] telemarketing application

[Steven Critchfield]

On Mon, 2005-01-10 at 19:50 +0800, David Liu wrote:
> I think no one should abuse Asterisk and make it into a telemarketer 
> tool.  In fact, it is designed to supposedly drive telemarketers away!

ARRRGGGHHH, don't make me do this. 

It isn't abuse to make a pbx do telemarketing. Asterisk wasn't designed
for or against telemarketing. The closest claim to that is the existence
of zapateller. But that is just a small app compared to the rest of the
base.  

> >I have the following requirements I'd like to implement with asterisk:
> >
> >1. Asterisk notifies interested PC's on the network that there's an
> >incoming call so that the telemarketing app can bring up the customer
> >automagically
> >2. If a telemarketer makes a call and the customer isn't there and they
> >arrange a callback, the callback is diverted to the originating
> >telemarketers phone first for a few rings, and then to the main
> >switchboard.
> >
> >I think number 1 would be implemented very easily via a udp broadcast in
> >a AGI app. The application is all lan based so packets should not be
> >dropped. A more complicated implementation would involve the client apps
> >registering to receive call events but I think that's overkill here.
> >
> >Number 2 might be a bit more involved, in this case there would have to
> >be some registration of which incoming calls to route to which
> >extensions.
> >
> >Any comments? Anyone done anything like this before, before I go
> >re-inventing wheels?
> >
> >Thanks
> >
> >James
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> 
> 
> 
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-- 
Steven Critchfield <critch at basesys.com>