[Asterisk-Users] telemarketing application

[Steven Critchfield]

So while raising the ire of the group by being associated with a
telemarketer, you show that you really just need to familiarize yourself
with asterisk and the features available to you. So far you haven't ask
a question that requires even a moderate user a moment of thought. 

Initiate a call, look at either .call files or manager.

For the answering, maybe you need to think about the queues already
built into asterisk.   

All the rest of your questions are really between you and your client to
build a spec and then for you to meet it. Don't ask others to do your
homework please.

On Mon, 2005-01-10 at 14:55 +1100, James Harper wrote:
> Oh yeah, the other thing I wanted to ask was about getting the
> telemarketing app to dial. Currently the application sends a dial string
> to a modem on the user's desktop pc to initiate the dialling, but I
> would like it to call asterisk to do the dialling directly. I guess the
> order of events would be either:
> 1. user picks up handset and hears dialtone, then instructs the tm app
> to dial. Asterisk dials the customer and connects the users extension.
> 2. user instructs the tm app to dial, it calls asterisk to ring their
> extension to prompt them to pick it up, then calls the customer and
> connects the two together
> 
> Comments?
> 
> Thanks
> 
> James
> 
> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> > bounces at lists.digium.com] On Behalf Of James Harper
> > Sent: Monday, 10 January 2005 14:43
> > To: asterisk-users at lists.digium.com
> > Subject: [Asterisk-Users] telemarketing application
> > 
> > Hi,
> > 
> > I have the following requirements I'd like to implement with asterisk:
> > 
> > 1. Asterisk notifies interested PC's on the network that there's an
> > incoming call so that the telemarketing app can bring up the customer
> > automagically
> > 2. If a telemarketer makes a call and the customer isn't there and
> they
> > arrange a callback, the callback is diverted to the originating
> > telemarketers phone first for a few rings, and then to the main
> > switchboard.
> > 
> > I think number 1 would be implemented very easily via a udp broadcast
> in
> > a AGI app. The application is all lan based so packets should not be
> > dropped. A more complicated implementation would involve the client
> apps
> > registering to receive call events but I think that's overkill here.
> > 
> > Number 2 might be a bit more involved, in this case there would have
> to
> > be some registration of which incoming calls to route to which
> > extensions.
> > 
> > Any comments? Anyone done anything like this before, before I go
> > re-inventing wheels?
> > 
> > Thanks
> > 
> > James
> > _______________________________________________
> > Asterisk-Users mailing list
> > Asterisk-Users at lists.digium.com
> > http://lists.digium.com/mailman/listinfo/asterisk-users
> > To UNSUBSCRIBE or update options visit:
> >    http://lists.digium.com/mailman/listinfo/asterisk-users
> 
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
-- 
Steven Critchfield <critch at basesys.com>