[Asterisk-Users] telemarketing application

[James Harper]

Oh yeah, the other thing I wanted to ask was about getting the
telemarketing app to dial. Currently the application sends a dial string
to a modem on the user's desktop pc to initiate the dialling, but I
would like it to call asterisk to do the dialling directly. I guess the
order of events would be either:
1. user picks up handset and hears dialtone, then instructs the tm app
to dial. Asterisk dials the customer and connects the users extension.
2. user instructs the tm app to dial, it calls asterisk to ring their
extension to prompt them to pick it up, then calls the customer and
connects the two together

Comments?

Thanks

James

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of James Harper
> Sent: Monday, 10 January 2005 14:43
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] telemarketing application
> 
> Hi,
> 
> I have the following requirements I'd like to implement with asterisk:
> 
> 1. Asterisk notifies interested PC's on the network that there's an
> incoming call so that the telemarketing app can bring up the customer
> automagically
> 2. If a telemarketer makes a call and the customer isn't there and
they
> arrange a callback, the callback is diverted to the originating
> telemarketers phone first for a few rings, and then to the main
> switchboard.
> 
> I think number 1 would be implemented very easily via a udp broadcast
in
> a AGI app. The application is all lan based so packets should not be
> dropped. A more complicated implementation would involve the client
apps
> registering to receive call events but I think that's overkill here.
> 
> Number 2 might be a bit more involved, in this case there would have
to
> be some registration of which incoming calls to route to which
> extensions.
> 
> Any comments? Anyone done anything like this before, before I go
> re-inventing wheels?
> 
> Thanks
> 
> James
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