[Asterisk-Users] howto answer a call in a queue

Thu Feb 3 07:34:15 MST 2005

On the CLI everything seems to be ok, the call enters the queue plays the
message, on the CLI, appear as a call entering the queue and then show a
message saying wich agent is assigned to it! can you send me your config,
maybe there is something im doing wrong,

thnx for all your help!!

Edgar

>> I tried everything you said, but its the same thing, when a call enters
>> plays the sound and then is directly connected to one operator, on the
>> operator phone only a beep i heard, what other thing can i try??
> What's happening on the cli?
> You should try to start asterisk with asterisk -vvvvvvvvvdc. Now you
> should
> see, what's going on.
> What kind of phone do you use, perhaps you could use a softclient. SJPhone
> runs very stable for me.
> Once more, do it as easy as possible, save your /etc/asterisk/*.* and use
> only files, you really need.
>
> Guido
>
>
>
>
>>
>> TIA
>>
>> Edgar
>>
>> > My suggestions:
>> > Try first the easy (working) configuration then your best solution
>> step
> by
>> > step.
>> >
>> > comment out leavewhenempty=yes ;it did not work in my system...
>> > strategy = ringall ; seems to work
>> > don't use groups in the first step
>> >
>> > ;Play an announcement as the first priority
>> > exten => 76522,1,Playback(some_announce) ;even when using an empty
>> file
>> > exten => 76522,2,Queue(esculapio|tT|||300)
>> > exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if
>> nobody
>> > answers the call
>> > exten => 76522,4,Hangup
>> >
>> > I had similiar problem in working with queues.
>> >
>> > Hope this helps a bit more...
>> >
>> > Guido Hecken
>> >
>> > -----Ursprüngliche Nachricht-----
>> > Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
>> > Gesendet: Donnerstag, 3. Februar 2005 09:08
>> > An: Asterisk Users Mailing List - Non-Commercial Discussion
>> > Betreff: RE: [Asterisk-Users] howto answer a call in a queue
>> >
>> > Thanks for your help, here are my config for the queue,
>> >
>> > agents.conf
>> >
>> >
>> > [agents]
>> > musiconhold => random
>> > autologoff=15
>> > wrapuptime=5000
>> > ackcall=yes
>> > group=1
>> > agent => 1001,3101,Edgar de Leon
>> > agent => 1002,1111,Jorge Cabrera
>> > agent => 1003,1111,Nati del Pozo
>> > agent => 1004,1111,Emilio Perez
>> > agent => 1005,1111,Diego Torres
>> > agent => 1006,1111,Antonio Lopez
>> > agent => 1007,1111,Luis Carlos
>> > agent => 1008,1111,Luis Bonifacio
>> > agent => 1009,1111,Javier Gonzalez
>> >
>> > queues.conf
>> > [esculapio]
>> > leavewhenempty = yes
>> > music = random
>> > strategy = fewestcalls
>> > member => Agent/@1
>> >
>> > extensions.conf
>> >
>> > [ext-acd]
>> > exten => 90,1,Answer
>> > exten => 90,2,SetMusicOnHold(none)
>> > exten => 90,3,Wait,1
>> > exten => 90,4,AgentLogin
>> >
>> > ;Queue configuration
>> > exten => 76522,1,Answer
>> > exten => 76522,2,Wait,1
>> > exten => 76522,3,Queue(esculapio|tT|||300)
>> > exten => 76522,5,Hangup
>> >
>> > is my configuration correct?? im using the
>> >
>> > leavewhenempty = yes
>> >
>> > option, but when there are no agents the call still enters the queue,
>> > thanks for your help
>> >
>> > TIA
>> >
>> > Edgar
>> >
>> >> Sometime ago, I wrote an example of a functional queue scenario.
>> >> Perhaps you give it a try.
>> >> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue
>> >>
>> >> Btw, how is the queue command invoked in your extensions.conf?
>> >> Post your relevant sections of queues.conf, agents.conf and
>> >> extensions.conf.
>> >>
>> >> Guido Hecken
>> >>
>> >> -----Ursprüngliche Nachricht-----
>> >> Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
>> >> Gesendet: Mittwoch, 2. Februar 2005 18:23
>> >> An: Asterisk Users Mailing List - Non-Commercial Discussion
>> >> Betreff: RE: [Asterisk-Users] howto answer a call in a queue
>> >>
>> >> Thanks for your answer, i got ackcall=yes but the call when enters
>> only
>> >> ring once in the agent phone and connect directly,
>> >>
>> >> agents.conf
>> >>
>> >> [agents]
>> >>
>> >>
>> >> autologoff=15
>> >> wrapuptime=5000
>> >> ackcall=yes
>> >>
>> >> group=1
>> >> agent => 1001,3101,Edgar de Leon
>> >> agent => 1002,1111,Jorge Cabrera
>> >> agent => 1003,1111,Nati del Pozo
>> >> agent => 1004,1111,Emilio Perez
>> >> agent => 1005,1111,Diego Torres
>> >> agent => 1006,1111,Antonio Lopez
>> >> agent => 1007,1111,Luis Carlos
>> >> agent => 1008,1111,Luis Bonifacio
>> >> agent => 1009,1111,Javier Gonzalez
>> >>
>> >>
>> >> what do you think am i doing wrong??
>> >>
>> >> TIA
>> >>
>> >> Edgar
>> >>> I think, ackcall=yes should do the job.
>> >>>
>> >>> Guido Hecken
>> >>>
>> >>> -----Ursprüngliche Nachricht-----
>> >>> Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
>> >>> Gesendet: Mittwoch, 2. Februar 2005 15:56
>> >>> An: asterisk-users at lists.digium.com
>> >>> Betreff: [Asterisk-Users] howto answer a call in a queue
>> >>>
>> >>> hello i need to know how to enable the feature in the agents.conf to
>> >>> make
>> >>> the users got to press # to answer the call when is in the queue and
>> >>> the
>> >>> agent is logged in.
>> >>>
>> >>> at this time the call enters the queue and the agents who is logged
>> in
>> >>> only beeps once and then the call enters automatically.
>> >>>
>> >>> can anybody help me??
>> >>>
>> >>> TIA
>> >>>
>> >>> Edgar
>> >>> _______________________________________________
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>> >>
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