[Asterisk-Users] howto answer a call in a queue

Thu Feb 3 07:49:59 MST 2005

> I tried everything you said, but its the same thing, when a call enters
> plays the sound and then is directly connected to one operator, on the
> operator phone only a beep i heard, what other thing can i try??
What's happening on the cli?
You should try to start asterisk with asterisk -vvvvvvvvvdc. Now you should
see, what's going on.
What kind of phone do you use, perhaps you could use a softclient. SJPhone
runs very stable for me.
Once more, do it as easy as possible, save your /etc/asterisk/*.* and use
only files, you really need.

Guido


> 
> TIA
> 
> Edgar
> 
> > My suggestions:
> > Try first the easy (working) configuration then your best solution step
by
> > step.
> >
> > comment out leavewhenempty=yes ;it did not work in my system...
> > strategy = ringall ; seems to work
> > don't use groups in the first step
> >
> > ;Play an announcement as the first priority
> > exten => 76522,1,Playback(some_announce) ;even when using an empty file
> > exten => 76522,2,Queue(esculapio|tT|||300)
> > exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if nobody
> > answers the call
> > exten => 76522,4,Hangup
> >
> > I had similiar problem in working with queues.
> >
> > Hope this helps a bit more...
> >
> > Guido Hecken
> >
> > -----Ursprüngliche Nachricht-----
> > Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
> > Gesendet: Donnerstag, 3. Februar 2005 09:08
> > An: Asterisk Users Mailing List - Non-Commercial Discussion
> > Betreff: RE: [Asterisk-Users] howto answer a call in a queue
> >
> > Thanks for your help, here are my config for the queue,
> >
> > agents.conf
> >
> >
> > [agents]
> > musiconhold => random
> > autologoff=15
> > wrapuptime=5000
> > ackcall=yes
> > group=1
> > agent => 1001,3101,Edgar de Leon
> > agent => 1002,1111,Jorge Cabrera
> > agent => 1003,1111,Nati del Pozo
> > agent => 1004,1111,Emilio Perez
> > agent => 1005,1111,Diego Torres
> > agent => 1006,1111,Antonio Lopez
> > agent => 1007,1111,Luis Carlos
> > agent => 1008,1111,Luis Bonifacio
> > agent => 1009,1111,Javier Gonzalez
> >
> > queues.conf
> > [esculapio]
> > leavewhenempty = yes
> > music = random
> > strategy = fewestcalls
> > member => Agent/@1
> >
> > extensions.conf
> >
> > [ext-acd]
> > exten => 90,1,Answer
> > exten => 90,2,SetMusicOnHold(none)
> > exten => 90,3,Wait,1
> > exten => 90,4,AgentLogin
> >
> > ;Queue configuration
> > exten => 76522,1,Answer
> > exten => 76522,2,Wait,1
> > exten => 76522,3,Queue(esculapio|tT|||300)
> > exten => 76522,5,Hangup
> >
> > is my configuration correct?? im using the
> >
> > leavewhenempty = yes
> >
> > option, but when there are no agents the call still enters the queue,
> > thanks for your help
> >
> > TIA
> >
> > Edgar
> >
> >> Sometime ago, I wrote an example of a functional queue scenario.
> >> Perhaps you give it a try.
> >> http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue
> >>
> >> Btw, how is the queue command invoked in your extensions.conf?
> >> Post your relevant sections of queues.conf, agents.conf and
> >> extensions.conf.
> >>
> >> Guido Hecken
> >>
> >> -----Ursprüngliche Nachricht-----
> >> Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
> >> Gesendet: Mittwoch, 2. Februar 2005 18:23
> >> An: Asterisk Users Mailing List - Non-Commercial Discussion
> >> Betreff: RE: [Asterisk-Users] howto answer a call in a queue
> >>
> >> Thanks for your answer, i got ackcall=yes but the call when enters only
> >> ring once in the agent phone and connect directly,
> >>
> >> agents.conf
> >>
> >> [agents]
> >>
> >>
> >> autologoff=15
> >> wrapuptime=5000
> >> ackcall=yes
> >>
> >> group=1
> >> agent => 1001,3101,Edgar de Leon
> >> agent => 1002,1111,Jorge Cabrera
> >> agent => 1003,1111,Nati del Pozo
> >> agent => 1004,1111,Emilio Perez
> >> agent => 1005,1111,Diego Torres
> >> agent => 1006,1111,Antonio Lopez
> >> agent => 1007,1111,Luis Carlos
> >> agent => 1008,1111,Luis Bonifacio
> >> agent => 1009,1111,Javier Gonzalez
> >>
> >>
> >> what do you think am i doing wrong??
> >>
> >> TIA
> >>
> >> Edgar
> >>> I think, ackcall=yes should do the job.
> >>>
> >>> Guido Hecken
> >>>
> >>> -----Ursprüngliche Nachricht-----
> >>> Von: Edgar de Leon [mailto:edeleon at hispafuentes.com]
> >>> Gesendet: Mittwoch, 2. Februar 2005 15:56
> >>> An: asterisk-users at lists.digium.com
> >>> Betreff: [Asterisk-Users] howto answer a call in a queue
> >>>
> >>> hello i need to know how to enable the feature in the agents.conf to
> >>> make
> >>> the users got to press # to answer the call when is in the queue and
> >>> the
> >>> agent is logged in.
> >>>
> >>> at this time the call enters the queue and the agents who is logged in
> >>> only beeps once and then the call enters automatically.
> >>>
> >>> can anybody help me??
> >>>
> >>> TIA
> >>>
> >>> Edgar
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> >>
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> >
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