[Asterisk-Users] Re: Terrible inbound call quality vs. outbound

[bryan tholen]

Just to add some weight here, I am having the exact same issue. My 
VoicePulse 512 DID is very unstable but out bound calls are fine. Also 
my Toll-Free DID through NuFone is fine in both directions. I spent a 
lot of time troubleshooting my end (QOS,Asterisk server 
capabilities,Hardware timing) none of which resolved the incoming call 
quality issues. I finally got the NuFone DID and could confirm the 
problem is not on my end. I have not contacted VoicePulse regarding this 
issue but I will be doing that soon. Any further input is much appreciated.

David McNett wrote:

>On 01-Feb-2005, Robert Goodyear wrote:
>  
>
>>Sadly, VP seems to have a fairly high comparative "rating" against 
>>other VOIP service while they seem to maintain horrible customer 
>>support and crappy line quality. Sigh.
>>
>>I wonder why the TX side of the conversation is clear though? Seems 
>>like the packets would be treated identically since it's a full-duplex 
>>conversation.
>>    
>>
>
>I have this exact same problem with one of my voicepulse connect
>DIDs, but not the other one.  This, I think, pretty clearly rules out 
>any local asterisk-side configuration issues.
>
>My area code 512 DID is effectively unusable.  20-30% of all inbound
>calls afflicted.  The other party can hear me fine, but I can't make
>any sense out of what they're saying.
>
>My area code 510 DID has been flawless, however.  Clearly the problem
>is specific to the provider that voicepulse is using to supply their
>512 DID service.
>
>I opened a ticket with voicepulse about three weeks ago, and I've called
>two or three times to complain about the issue, but I've seen no progress
>or improvement.
>
>  
>