[Asterisk-Users] ACD with polycom ip phones

[Douglas Garstang]

Harry,

This will log an appearance in permanently. ie while the phone is active. There is no way to log an appearance in or out that has the acd feature enabled against it (that I know of).

-----Original Message-----
From: hgaillac-sip at yahoo.fr [mailto:hgaillac-sip at yahoo.fr]
Sent: Tuesday, December 20, 2005 4:10 AM
To: Douglas Garstang
Cc: asterisk-users at lists.digium.com
Subject: RE: [Asterisk-Users] ACD with polycom ip phones


Hello Douglas,

You can enable ACD in sip.cfg and phone.cfg of the
polycom phones.
Polycom send SUBSCRIBE to server .

Harry
--- Douglas Garstang <dgarstang at oneeighty.com> a écrit
:

> You can configure Asterisk to log an agent in/out of
> an ACD Queue with AgentCallBacklogin, AddAgent etc,
> just like with any other phone. The Polycom
> themselves don't seem to display any sort of visual
> indicater that an appearance is logged in/out
> however, which is dissapointing. I'm sure you could
> write an AGI script to fire upon dialling of a
> number that could play a sound file indicating as
> such.
>  
> 
> 	-----Original Message----- 
> 	From: BJ Weschke [mailto:bweschke at gmail.com] 
> 	Sent: Mon 12/19/2005 7:43 PM 
> 	To: hgaillac-sip at yahoo.fr; Asterisk Users Mailing
> List - Non-Commercial Discussion 
> 	Cc: 
> 	Subject: Re: [Asterisk-Users] ACD with polycom ip
> phones
> 	
> 	
> 
> 	On 12/18/05, hgaillac-sip at yahoo.fr
> <hgaillac-sip at yahoo.fr> wrote:
> 	> Hello,
> 	>
> 	> Polycom ip soundpoint support ACD login/logout .
> 	> Can we configure asterisk with polycom ACD
> support?
> 	>
> 	
> 	 Like the Park button functionality that was
> recently "figured out"
> 	here with Polycom phones, I'd bet ACD login/logout
> functionality is
> 	probably also able to be done with Asterisk. It's
> just a matter of
> 	understanding what the phone is sending and what
> it's expecting back
> 	for correct interoperability.
> 	
> 	--
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> 	http://www.btwtech.com/
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> 



	

	
		
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