[Asterisk-Users] ACD with polycom ip phones

[Douglas Garstang]

The hint extension, in conjunction with Polycom's buddy feature, allows you to have a busy lamp field against appearances. As far as I know, it isn't connected with Asterisk ACD queues in any way. It would be nice if there was some way to get a graphical icon showing when an agent was logged in though.

-----Original Message-----
From: BJ Weschke [mailto:bweschke at gmail.com]
Sent: Tuesday, December 20, 2005 5:44 AM
To: hgaillac-sip at yahoo.fr; Asterisk Users Mailing List - Non-Commercial
Discussion
Subject: Re: [Asterisk-Users] ACD with polycom ip phones


On 12/20/05, hgaillac-sip at yahoo.fr <hgaillac-sip at yahoo.fr> wrote:
> Hello Douglas,
>
> You can enable ACD in sip.cfg and phone.cfg of the
> polycom phones.
> Polycom send SUBSCRIBE to server .
>
> Harry
> --- Douglas Garstang <dgarstang at oneeighty.com> a écrit
> :
>
> > You can configure Asterisk to log an agent in/out of
> > an ACD Queue with AgentCallBacklogin, AddAgent etc,
> > just like with any other phone. The Polycom
> > themselves don't seem to display any sort of visual
> > indicater that an appearance is logged in/out
> > however, which is dissapointing. I'm sure you could
> > write an AGI script to fire upon dialling of a
> > number that could play a sound file indicating as
> > such.
> >
> >
> >       -----Original Message-----

 So, in theory, if the agent "channel" had a hint extension and
provided device state updates based on whether the agent was logged in
or out, this would probably work then as the buddy watch feature does
now with the Polycoms.

 This is probably worth some further investigation. :)


--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/
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