[Asterisk-Users] calls forwarded to busy agent

[Lenz]

Yes, it is correct. The best way to handle this problem (on 1.2) is to  
pause the agent before the outbound call and the unpause him when he's  
done.
Yours
l.


On Tue, 13 Dec 2005 15:20:56 +0100, Patrick Fortin <gestion at royaume.com>  
wrote:

> Hi
>
> We have a call queue setup with several agents using agentcallbacklogin.
>
> If one of the agent is logged in and is talking on the phone with  
> another employee the queue application doesn't see that the phone is  
> busy and continues to forward incoming calls to him.
>
> Since the agent cannot answer, the calls go to the agent's voicemail.
>
> in the show queues I see
>
> Agent/108 (Not in use)
>
> I did the show queues while talking to the agent in question.
>
> Is this normal behaviour ?
>
> Thanks
>
> Patrick
>
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