[Asterisk-Users] Error on using queue.
gc
garych at unidial.com
Thu Dec 1 09:53:19 MST 2005
Thanks. I made change to joinempty=yes. And now I can hear the music on hold. But it would not ring the agent even if I login agent in. When I run show queue command under CLI, I got these messages:
queue1 has 1 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s
Members:
Agent/5555555997 (Unavailable) has taken no calls yet
Agent/5555555998 (Unavailable) has taken no calls yet
It seems that something wrong with my config file, it did not login any agent.
----- Original Message -----
From: Dov Bigio
To: Asterisk Users Mailing List - Non-Commercial Discussion
Sent: Thursday, December 01, 2005 8:33 AM
Subject: Re: [Asterisk-Users] Error on using queue.
If you are using 1.2, it might be the joinempty and leavewhenempty parameters.
Their default are different than the 1.0.x releases
----- Original Message -----
From: gc
To: Asterisk Users Mailing List - Non-Commercial Discussion
Sent: Thursday, December 01, 2005 11:27 AM
Subject: [Asterisk-Users] Error on using queue.
I am trying to use * as ACD server for our sip proxy.
I first dial 5555559999 to login 5555555598 as ACD agent it worked fine and then when I dialed 5555555598, I got these messages from * CLI:
-- Executing Answer("SIP/5555555598-f718", "") in new stack
-- Executing Ringing("SIP/5555555598-f718", "") in new stack
-- Executing Wait("SIP/5555555598-f718", "2") in new stack
-- Executing Queue("SIP/5555555598-f718", "queue1") in new stack
Nov 30 16:54:12 WARNING[7579]: app_queue.c:3078 queue_exec: Unable to join queue 'queue1'
-- Executing Hangup("SIP/5555555598-f718", "") in new stack
== Spawn extension (default, 5555555599, 5) exited non-zero on 'SIP/5025155598-f718'
Can anybody tell me what cause this problem?
The followings are my configuration files:
extensions.conf:
[default]
;For incoming call to ring into the queue.
exten=> 5555555599,1,Answer
exten=> 5555555599,2,Ringing
exten=> 5555555599,3,Wait(2)
exten=> 5555555599,4,Queue(queue1)
exten=> 5555555599,5,Hangup
;Agent login
exten => 5555559999,1,AgentCallBackLogin(|${CALLERIDNUM}@default)
;Agent logout
exten => 5555558888,1,AgentCallBackLogin(|1)
exten => 5555555597,1,Dial(SIP/5555555597)
exten => 5555555598,1,Dial(SIP/5555555598)
agents.conf:
[Agent1]
agent => 5555555597,1111,Gary1
agent => 5555555598,1111,Gary2
queues.conf:
[queue1]
musiconhold = default
strategy=ringall
timeout=15
retry=5
wrapuptime=0
maxlen = 0
announce-frequency = 0
announce-holdtime = no
member => Agent1/5555555997
member => Agent1/5555555998
sip.conf:
port=5060
bindaddr=192.168.111.11
context=default
allow=ulaw
[5555555597]
type=friend
username=5555555597
insecure=very
canreinvite=no
context=default
host=192.168.111.2
[5555555598]
type=friend
username=5555555598
insecure=very
canreinvite=no
context=default
host=192.168.111.2
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