[Asterisk-Users] Error on using queue.

gc garych at unidial.com
Thu Dec 1 09:53:19 MST 2005


Thanks. I made change to joinempty=yes. And now I can hear the music on hold. But it would not ring the agent even if I login agent in. When I run show queue command under CLI, I got these messages:
queue1       has 1 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s
   Members:
      Agent/5555555997 (Unavailable) has taken no calls yet
      Agent/5555555998 (Unavailable) has taken no calls yet
  
It seems that something wrong with my config file, it did not login any agent.


  ----- Original Message ----- 
  From: Dov Bigio 
  To: Asterisk Users Mailing List - Non-Commercial Discussion 
  Sent: Thursday, December 01, 2005 8:33 AM
  Subject: Re: [Asterisk-Users] Error on using queue.


  If you are using 1.2, it might be the joinempty and leavewhenempty parameters.
  Their default are different than the 1.0.x releases
    ----- Original Message ----- 
    From: gc 
    To: Asterisk Users Mailing List - Non-Commercial Discussion 
    Sent: Thursday, December 01, 2005 11:27 AM
    Subject: [Asterisk-Users] Error on using queue.


    I am trying to use * as ACD server for our sip proxy.
    I first dial 5555559999 to login 5555555598 as ACD agent it worked fine and then when I dialed 5555555598, I got these messages from * CLI:

        -- Executing Answer("SIP/5555555598-f718", "") in new stack
        -- Executing Ringing("SIP/5555555598-f718", "") in new stack
        -- Executing Wait("SIP/5555555598-f718", "2") in new stack
        -- Executing Queue("SIP/5555555598-f718", "queue1") in new stack
    Nov 30 16:54:12 WARNING[7579]: app_queue.c:3078 queue_exec: Unable to join queue 'queue1'
        -- Executing Hangup("SIP/5555555598-f718", "") in new stack
      == Spawn extension (default, 5555555599, 5) exited non-zero on 'SIP/5025155598-f718'

    Can anybody tell me what cause this problem?
    The followings are my configuration files:

    extensions.conf:
    [default]
    ;For incoming call to ring into the queue.
    exten=> 5555555599,1,Answer
    exten=> 5555555599,2,Ringing
    exten=> 5555555599,3,Wait(2)
    exten=> 5555555599,4,Queue(queue1)
    exten=> 5555555599,5,Hangup
    ;Agent login
    exten => 5555559999,1,AgentCallBackLogin(|${CALLERIDNUM}@default)
    ;Agent logout
    exten => 5555558888,1,AgentCallBackLogin(|1)

    exten => 5555555597,1,Dial(SIP/5555555597)
    exten => 5555555598,1,Dial(SIP/5555555598)

    agents.conf:
    [Agent1]
    agent => 5555555597,1111,Gary1
    agent => 5555555598,1111,Gary2

    queues.conf:
    [queue1]
    musiconhold = default
    strategy=ringall
    timeout=15
    retry=5
    wrapuptime=0
    maxlen = 0
    announce-frequency = 0
    announce-holdtime = no
    member => Agent1/5555555997
    member => Agent1/5555555998

    sip.conf:
    port=5060
    bindaddr=192.168.111.11
    context=default
    allow=ulaw

    [5555555597]
    type=friend
    username=5555555597
    insecure=very
    canreinvite=no
    context=default
    host=192.168.111.2

    [5555555598]
    type=friend
    username=5555555598
    insecure=very
    canreinvite=no
    context=default
    host=192.168.111.2











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