[Asterisk-Users] WARRNING REGARDING Support from 2n.cz !!!!

[Florin Mandache]

Just a warring for everybody regarding this company.

I emailed 2n.cz to buy 2 gateways to integrate 3g network and GSM with my
asterisk box. They emailed me back to contact the local dealer for them. So
I did and I bought the 3G analog gateway (bought from the  local dealer) and
BLUEVoice gateway(I bought it from a dealer in Serbia when I was there for a
meeting) too. Having problems setting them up I was looking for the updates
of the software (the software from the CD has HUGE bugs, and I even can't
make it talk with the gateway in first place!). On their site to access the
files u need to have an account, so I signed up, and after 12 hours someone
from 2n.cz contacted me telling me to contact the reseller for the updates
(the reseller doesn't have such section for updates AT ALL, or even news
section regarding the updates!), so I have to keep look on the 2n.cz site,
see if is any updates, and then to email the reseller and god know after how
many days to receive the update! Also in the email I been told that IF I
bought from them direct in the first place I was gain access to their
support section (HELLO, I wanted to buy direct from them and they told me to
buy from the distributor!!!).

Checking their manual (from the cd) I found that they say:"

! Important !

  The manufacturer constantly improves the firmware contained in the
product. The ISP

technology (In System Programming) used therein helps you load the latest
version into the

VoiceBlue gateway using a common PC anytime. For the latest firmware version
including

all necessary details see www.2n.cz and for instructions see the Firmware
Upgrade

section hereof. We recommend you to apply the latest version to avoid
problems that have

been eliminated and acquire new functions free of charge." 

So catch 21 !!!??!!

So looks like I'm going to have hell getting updates for this products
(which looks like don't even work properly!!!)

So if you want hell support please go ahead and buy from 2n.cz!

 

 

 

 

 

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