[Asterisk-Users] Features you'd like to see in a GUI?

[brent clements]

Please stop hijacking this thread. Your little spat is not the point
of this thread.

Thanks

On 8/4/05, Senad J <senad at bicom.us> wrote:
> asterisk-users-bounces at lists.digium.com wrote:
> > Senad,
> >
> > I don't want to take this conversation much further and send a laundry
> > list of issues we faced with Switchware to this forum, and the myriads
> > of bugs we have wrestled with in the past 18 months, as that list is
> > too
> > long and this forum is not for that purpose.
> 
> We never said that our solutions are without bugs... However, we
> sort bugs like no other company that I know off. In addition, software
> without new features (and consequently producing bugs) is usually
> "dead" software.
> 
> 
> >> In addition, our clients we deal on regular basis do
> >> not "disappear". Each and every client is looked after by us.
> >> They do not, "install" the software try it and then come back
> >> after several weeks/months and start the install process all
> >> over again... That is not a workable model for anyone.
> >
> > The answer to your above comments is already known to you and it is
> > already mentioned in Para-1. As you already knew, the two install
> > efforts by me, one in September-October 2004 and  One in
> > November-December 2004 have failed to install a working software. On
> > several occasions when I have reverted back to you on giving me a
> > working version, your answer ( as well as Stephen Wingfield's ) was
> > that
> > Bicom don't have one ready.
> 
> 
> Failed to install.. incorrect, system was installed and was working. The
> fact that
> you tried to install ASTCC and god know what else with it is was not and
> will not be supported
> by us.
> 
> After you destroyed working copy, we offered to re-install it (for a charge
> of $250), but
> you have chosen the option to wait for SWITCHware CD. So, far we have not
> produced
> SWITCHware CD because SWITCHware product is too valuable to be distributed
> by CD.
> 
> > Infact, as I remember this correctly, Switchware was taken out of your
> > product list due to these issues.
> 
> As for us taking down SWITCHware off the product list... yes, you are right.
> We had too many people wanting to buy it with additional features added to
> it so we took it
> off the product list.
> 
> > Moreover is it ethical or legitimate
> > to sell a software that has to be installed only by your technical
> > team
> > and works only on a specific hardware for a given network card and
> > for a
> > given IP. You don't even have a tarball to download and install till
> > today, let alone a CD image?. This is not the way products are sold,
> > where everything is closed, even the features of Asterisk that are
> > available otherwise.
> 
> It is our business model that you questioning...
> What is next.. do you want to tell me what to wear?
> 
> >> Our "installed" clients certainly do not try to look
> >> into our source code and then say "it is not working".
> >
> > I don't understand what you mean by looking into your source code, but
> > if you mean that "once Switchware is installed, live with what Bicom
> > allows you to do with Asterisk, and don't ask questions like 'Why
> > Cannot
> > I use  4 Digit extensions' or 'Why cant I use ASTCC with Switchware'
> 
> Because ACTCC it is NOT our supported product...
> 
> > or 'Why cannot I create more than X number of channels'"
> 
> Because every hardware box has limitation on how many calls it can process.
> 
> 
> > or millions of
> > other such questions, my answer is that this is totally out of line
> > with
> > the purpose of Asterisk as an Open Source software and if Digium knew
> > what is going on, probably you are going to have legal issues as far
> > as
> > the GPL of the code is concerned, in the same way Sysmaster did with
> > their SM7000 products.
> 
> Are you a lawyer, or Digium representative to be able to make this comments?
> 
> > Your Channel Locking and per channel pricing policy I am sure will
> > put
> > Oracle and Larry Ellsion to shame.
> >
> > I feel that Bicom should have spent more time making Switchware or
> > PBXware work cleanly, rather than spending most of the time in
> > copy protecting and closed sourcing Asterisk so that if the customer
> > has
> > to move the installation to another server, they have to call you for
> > a
> > new license code and pay you for the installation, rather than doing
> > it
> > himself.
> 
> Again.. this is OUR business model... NOT yours.
> 
> In addition to all of the above, how many times did we fail to respond to
> your
> support query or a just a simple "chat"?
> In another words, you bringing up your issues here to this mailing list has
> done no
> favour to any one and we will NOT watch our reputation being talked about
> 
> I do not think that other list users wish to read about issues which are not
> directly related
> to asterisk.  You will not receive further reply from me on the matter.
> 
> 
> 
> Senad Jordanovic
> 
> 
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