[Asterisk-Users] Features you'd like to see in a GUI?

[Senad J]

asterisk-users-bounces at lists.digium.com wrote:
> Senad,
>
> I don't want to take this conversation much further and send a laundry
> list of issues we faced with Switchware to this forum, and the myriads
> of bugs we have wrestled with in the past 18 months, as that list is
> too
> long and this forum is not for that purpose.

We never said that our solutions are without bugs... However, we
sort bugs like no other company that I know off. In addition, software
without new features (and consequently producing bugs) is usually
"dead" software.


>> In addition, our clients we deal on regular basis do
>> not "disappear". Each and every client is looked after by us.
>> They do not, "install" the software try it and then come back
>> after several weeks/months and start the install process all
>> over again... That is not a workable model for anyone.
>
> The answer to your above comments is already known to you and it is
> already mentioned in Para-1. As you already knew, the two install
> efforts by me, one in September-October 2004 and  One in
> November-December 2004 have failed to install a working software. On
> several occasions when I have reverted back to you on giving me a
> working version, your answer ( as well as Stephen Wingfield's ) was
> that
> Bicom don't have one ready.


Failed to install.. incorrect, system was installed and was working. The
fact that
you tried to install ASTCC and god know what else with it is was not and
will not be supported
by us.

After you destroyed working copy, we offered to re-install it (for a charge
of $250), but
you have chosen the option to wait for SWITCHware CD. So, far we have not
produced
SWITCHware CD because SWITCHware product is too valuable to be distributed
by CD.

> Infact, as I remember this correctly, Switchware was taken out of your
> product list due to these issues.

As for us taking down SWITCHware off the product list... yes, you are right.
We had too many people wanting to buy it with additional features added to
it so we took it
off the product list.

> Moreover is it ethical or legitimate
> to sell a software that has to be installed only by your technical
> team
> and works only on a specific hardware for a given network card and
> for a
> given IP. You don't even have a tarball to download and install till
> today, let alone a CD image?. This is not the way products are sold,
> where everything is closed, even the features of Asterisk that are
> available otherwise.

It is our business model that you questioning...
What is next.. do you want to tell me what to wear?

>> Our "installed" clients certainly do not try to look
>> into our source code and then say "it is not working".
>
> I don't understand what you mean by looking into your source code, but
> if you mean that "once Switchware is installed, live with what Bicom
> allows you to do with Asterisk, and don't ask questions like 'Why
> Cannot
> I use  4 Digit extensions' or 'Why cant I use ASTCC with Switchware'

Because ACTCC it is NOT our supported product...

> or 'Why cannot I create more than X number of channels'"

Because every hardware box has limitation on how many calls it can process.


> or millions of
> other such questions, my answer is that this is totally out of line
> with
> the purpose of Asterisk as an Open Source software and if Digium knew
> what is going on, probably you are going to have legal issues as far
> as
> the GPL of the code is concerned, in the same way Sysmaster did with
> their SM7000 products.

Are you a lawyer, or Digium representative to be able to make this comments?

> Your Channel Locking and per channel pricing policy I am sure will
> put
> Oracle and Larry Ellsion to shame.
>
> I feel that Bicom should have spent more time making Switchware or
> PBXware work cleanly, rather than spending most of the time in
> copy protecting and closed sourcing Asterisk so that if the customer
> has
> to move the installation to another server, they have to call you for
> a
> new license code and pay you for the installation, rather than doing
> it
> himself.

Again.. this is OUR business model... NOT yours.

In addition to all of the above, how many times did we fail to respond to
your
support query or a just a simple "chat"?
In another words, you bringing up your issues here to this mailing list has
done no
favour to any one and we will NOT watch our reputation being talked about

I do not think that other list users wish to read about issues which are not
directly related
to asterisk.  You will not receive further reply from me on the matter.



Senad Jordanovic