[Asterisk-Users] Queues configuration
Daniel Salama
dsalama at user.net
Thu Apr 21 12:00:46 MST 2005
Would you happen to have some sample config on how to do this? Is this
done in queues.conf or in the dial plan? Even pseudocode will help.
Thanks,
Daniel
On Apr 21, 2005, at 2:55 PM, Henry Devito wrote:
>> 3) When callers call into the * box and the agents are busy, they
>> will be put on the queue. Now, I wish to be able to tell the callers
>> they are in position X in the queue. However, if after, say, 30
>> seconds no agent is available yet, I wish to give the caller the
>> opportunity to listen to a IVR where s/he can make a decision whether
>> to continue holding, be transfered to another agent group, or leave a
>> message. Is this possible? Does anyone have any sample of how to do
>> this?
>
> This is possible. The person can jump out of queue at anytime or you
> can set an 'overflow' to an IVR menu.
Daniel Salama
dsalama at user.net
Voice: (954) 655-8051
Fax : (954) 252-3988
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