[Asterisk-Users] Queues configuration

[Henry Devito]

----- Original Message ----- 
From: "Daniel Salama" <dsalama at user.net>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Thursday, April 21, 2005 9:31 AM
Subject: [Asterisk-Users] Queues configuration


> 1) If I understand correctly, an agent can belong to more than one queue. 
> Does that mean that as soon as the agent logs in, that agent can receive 
> calls from either of the queues s/he belongs to?
Agents/members can login to different queue or be defined statically


> 2) When the agent is making outbound calls and I wish to identify the 
> calls as belonging to one campaign or another, is there a way to identify 
> that?
That is just a function of the dial plan  should now be an issue.

> 3) When callers call into the * box and the agents are busy, they will be 
> put on the queue. Now, I wish to be able to tell the callers they are in 
> position X in the queue. However, if after, say, 30 seconds no agent is 
> available yet, I wish to give the caller the opportunity to listen to a 
> IVR where s/he can make a decision whether to continue holding, be 
> transfered to another agent group, or leave a message. Is this possible? 
> Does anyone have any sample of how to do this?

This is possible.  The person can jump out of queue at anytime or you can 
set an 'overflow' to an IVR menu.



> Thanks,
> Daniel
>
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users