[Asterisk-Users] agents and queues

[Asterisk]

As you say, trouble with that is the "can't tell the difference between NO 
agents and all agents are busy" which kinda buggers up the reasons for a q 
in the first place.

*Grin*.

I'm looking to see how difficult it would be to add a NumberOfLoggedOnAgents 
flag to the queue definitions and be able to retrieve that value via a 
GetNumberOfAgents(QueueName) app.

Julian
----- Original Message ----- 
From: "Michael Loftis" <mloftis at wgops.com>
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Sent: Monday, September 27, 2004 10:31 PM
Subject: RE: [Asterisk-Users] agents and queues


> --On Monday, September 27, 2004 15:46 -0500 Marco Nicolayevsky 
> <marco at misterart.com> wrote:
>
>> Julian,
>>
>> I too am using static agent entries in the queues.conf file.
>>
>> So, what are the options? Dynamically add the agents via AddQueueMember?
>> Will this solve my original problem of callers visiting empty queues?
>
> What I'm doing, is using Agents with AgentCallBackLogin (using AgentLogin 
> would work just as well though) and then using ChanIsAvail() to check if 
> the Agent/@1 group is available (in this case my agents are in group one).
>
> This allows a support extension to branch when there are no available 
> agent channels....however it can't tell the difference between NO agents 
> and all agents are busy...
>
> Not sure how else one could handle it honestly.
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