[Asterisk-Users] Agent Call Back LOGOUT?

[Chris A. Icide]

On 12:02 PM 9/27/2004, Michael Loftis wrote:
 >I can see how you log an agent in, but how to log one out?
 >
 >
 >For login I think I'll have our people dial something like _8900XXXX, then
 >use $(EXTEN:4} to get the callback extension automatically I can't find any
 >better way at the moment, all my outgoing CID info needs to point to our
 >main trunk line, but I'm not sure I can make that happen any other way than
 >what I'm doing now which is to set CID info on each SIP peer....thats a
 >separate issue though.
 >
 >I'd like though for agents to be able to log themselves OUT of the queue,
 >without going through the ring timeout setting.


Why not force callerid to outbound trunk line in your outbound dialplan or 
macro?  You could even implement a simple GotoIf check to match known 
inbound systems and if they match requirements, then set outbound trunk 
callerid?  This way you have internal callerid info for internal use, and 
you override that with your main inbound callerid when calls are sent out 
on the trunk.