[Asterisk-Users] Transferring Calls

[Robert Jackson]

> -----Original Message-----
> From: Alex Forrow [mailto:alex at seek-it.co.uk] 
> Sent: Friday, September 17, 2004 9:13 AM
> To: asterisk-users at lists.digium.com
> Subject: [Asterisk-Users] Transferring Calls
> 
> 
> Both methods seem similar; you enter the number and it 
> transfers. The  
> problems arise when the phone that it is transfered to is 
> Busy or there is  
> no answer: Asterisk just hangs up. Instead of this behaviour, 
> we would  
> like it to return the call to the person that transfered it.
> 
I am not sure that you can do exactly that, but using a stdexten 
macro you can give the caller the option to wait until the extension
is available or go to voicemail.  

> Alternativley, it could just do a 3 way call or something until the  
> original person hangs up?
> 
This is called an attended transfer and is very frequently a feature
of the actual sip phone you are using.  We are using this very
Effectively with Cisco 7960's.

> I can't believe there is no way to achieve this. I have 
> looked all over  
> the internet but I can't find anything about this.
> 
Here are some pages that helped us work around this issue:

* http://www.voip-info.org/wiki-Asterisk+tips+campon - Basically sets
up an IVR menu that allows the caller to hit 1 to leave a message
or hold on the line to get answered.

* http://www.junghanns.net/asterisk/page6.html - Once set up it enables
Follow me type of use.  Then in your normal context execute the macro
instead of Dial.

Integrating these two features together has allowed us to accomplish 
the same goal.  This even had an unexpected side effect for us over
Our previous system which preformed like you wanted: it kept our
Receptionists from dealing with the same call nearly doubling 
their effectiveness.

I hope this helps,

Robert Jackson