[Asterisk-Users] Queue and Agent functionality

[Marco Nicolayevsky]

Philipp...

Good point. I totally missed the auto-logoff angle. At this time, I'm not
using auto-logoff, but I really should.

Are you saying that the reason my code was not working is because
AgentCallbackLogin() invalidates the lines afterwards? In my example, the
global variable was not being set--or at least that's my best guess as to
why it was not working. I can try setting the global variable FIRST, and the
follow by using the AgentCallbackLogin().

Ok, I'm going to follow on the path that Robert mentioned a few e-mails back
re: using the monestary script. I've experimented by telneting into the
manager CLI, and was able to sucessfully get the 'show agents' command to
work.

Besides telneting into the manager CLI (or writing a script to do this), is
there any other way to run this command and capture the results?

Asuming I have to write a perl script similar to monestary one, what should
I do once I determine if there is an agent logged in? Am I able to set an *
global variable from within this external perl script? If not, what do you
suggest?

Thanks,

Marco









-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Philipp von
Klitzing
Sent: Saturday, September 25, 2004 5:03 PM
To: asterisk-users at lists.digium.com
Subject: RE: [Asterisk-Users] Queue and Agent functionality

Hi!

> [fromcsr1]
> exten=> 800,1,AgentCallbackLogin(101|101 at dispatchlogin)
> exten=> 800,2,SetGlobalVar(GCSR1=on)
> exten=> 800,3,Hangup

> determine which path the caller takes. The part that doesn't work is 
> in the [fromcsr] context. My SetGlobalVar(GCSR1=on) seems to have no 
> effect, therefore, making my solution not work.
> 
> Does anyone have any ideas?

Unfortunately AgentCallbackLogin() _itself_ initiates the hangup, which
means that any following priorities in your dialplan are useless. Besides
your approach isn't yet perfect, what if an agent gets auto-logged out
because he/she hasn't answered within the time limit?

Cheers, Philipp


_______________________________________________
Asterisk-Users mailing list
Asterisk-Users at lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users

!DSPAM:4155ea5e217701945313673!