[Asterisk-Users] agents and queues

[Robert Jackson]

-----Original Message-----
From: Marco Nicolayevsky [mailto:marco at misterart.com] 
Sent: Friday, September 24, 2004 11:45 PM
To: Asterisk-Users at lists.digium.com
Subject: [Asterisk-Users] agents and queues


>How can i determine if there are any agents signed-in, 
>and if not, take them straight to voice mail with 
>a message like "Sorry, we are unable to take you 
>call now, please leave a message..."??

We have run into the same sort of problems.  We created
an addition to the monastery project which allows our
call center manager to see who is logged in via a web
browser.  In that same perl script which loops 
indefinately every 5 sec we check to see if there is 
anyone logged in.  Then we create a variable 
(AGENTSLOGGEDIN) which is either 0 or 1.  Then we check 
the status of that variable from the dialplan to see
if we should place calls in the queue.  

Seems to work pretty well for us.

Robert Jackson