[Asterisk-Users] CallerID in Queue

[Spoljar, Mario]

I suppouse that you are using AgentLogin application, try instead to use
AgentCallbackLogin. Here is example how I do call center application on
my site:

[extension.conf]
-----------------------

[macro-agent-login]
; Agent login
; ${ARG1} - Caller nubmber - same as agent number
exten => s,1,AgentCallbackLogin(${ARG1}|${ARG1}@callcenter)

[macro-agent-logoff]
; Agent logoff
; ${ARG1} - Caller nubmber - same as agent number
exten => s,1,AgentCallbackLogin(${ARG1})

[macro-SetCLIDprefix]
; ${ARG1} - A number
; add prefix for recognision of called destination when sharing agents
; 
; ex. *3333* before CLID user called Helpdesk call queue
;
exten => s,1,NoOp(OriginalCLID:${CALLERIDNUM})

exten => s,2,GotoIf($["${CALLERIDNUM:0:1}" = "*"]?s|4:s|3)

exten => s,3,SetCallerID(${ARG1}${CALLERIDNUM})
exten => s,4,NoOp(ChangedCLID:${CALLERIDNUM}) 
exten => s,5,Goto(${MACRO_CONTEXT},${MACRO_EXTEN},$[${MACRO_PRIORITY} +
1]);


[callcenter]

; define how to call Zap agents through PRI 
; there should be listed all agent destitantions

exten => 3991,1,Dial(Zap/g1/3991)

exten => 3992,1,Dial(Zap/g1/3992)

exten => 3993,1,Dial(Zap/g1/3993)  

[CC_HelpDesk]
;
; before A number add *3333* like identifier that call is originated to
call center - 
; usefull when you share agents with more call queues, then agent can
see prefix 
; so it can recognise to whome is call placed 
;

exten => s,1,ResponseTimeout(15)  
exten => s,2,Wait(2)
exten => s,3,Answer
exten => s,4,Playback(GBS-CC/10)			; Play 'You
reached GBS IT call center'
exten => s,5,SetMusicOnHold(default)   
exten => s,6,Macro(SetCLIDprefix,*3333*)

exten => s,7,DigitTimeout(5)
exten => s,8,Queue(hd-q|tn|30)				; r- ring
instead of moh,
; t- transfer alowed, 
							; n- after
timeout will exit this application and go to the next step

exten => s,9,Background(GBS-CC/2)			; Play 'All
operators are busy...press 1 to leave message, 2 to keep waiting'

exten => 1,1,Voicemail(s5666) 

exten => 2,1,Goto(s,8)

exten => t,1,Background(Attendant/zauzeti)		;	What to
do after Timout set in s,1

exten => i,1,Goto(CC_HelpDesk,s,9) 			;




[default]
; 5670 - prefix to agent logon
exten => 5670,1,Macro(agent-login,${CALLERIDNUM:3})	; you can log in
yust from your own station, exaple My CLID= 3723991, strip first 3
digits,
							; pass to macro
just 3991 (agent & station number)
; 5671 - prefix to logoff
exten => 5671,1,Macro(agent-logoff,${CALLERIDNUM:3})	; call logoff
macro with my number equal to agent number, after prompt input password,
press twice #

; -----------------
; HD call queue 
; extension to call my Help desk call queue
; -----------------
exten => 5666,1, Goto(CC_HelpDesk,s,1)


[queues.conf]
-------------------------------------------------------------
[hd-q]

; managed calls from group HD

;
; Notice - if using following notationa:
;  member => Agent/@1 - roundrobin strategy doesnot work, you should put
each agent in configuration separately
;
!!
; 
music = default

strategy = random

timeout = 15

maxlen = 5

; group 1 (hd-main)
member => Agent/3991
member => Agent/3992
member => Agent/3993
member => Agent/3994
member => Agent/3999
; group 4 (hd-backup)
member => Agent/2170
member => Agent/2314
member => Agent/2603
member => Agent/2858
member => Agent/2216
member => Agent/2864
member => Agent/2688
member => Agent/2701
member => Agent/2952

[agents.conf]
;
;
..
group=1

agent => 3991,1234,HD-3991 ; 3991
agent => 3992,1234,HD-3992 ; 3992
agent => 3993,1234,HD-3993 ; 3993
agent => 3994,1234,HD-3994 ; 3994
agent => 3999,1234,HD-3999 ; 3999
..

Hope it will help you...



Mario Spoljar
IT TO Telecommunications
GBS IT
Croatia
 
-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Rolland
Wong
Sent: Monday, September 20, 2004 10:37 AM
To: asterisk-users at lists.digium.com
Subject: [Asterisk-Users] CallerID in Queue

How can I bring the Caller ID when the calls enter call queue and answer
by X- lite or kphone?

I've tried many configuration but no luck that it only shows the
AgentLogin's exten..

Thanks!

R Wong

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