[Asterisk-Users] agents and *8 pickupgroups

[Sam Tilders]

Folks,

Regarding my own question below... I worked out why agents could not
pickup with *8.

When I changed to using agents as the queue members there were no
longer any channels ringing with a pickupgroup/callgroup.

The channels that were ringing were the Agent/xxx channels and
Agents themselves don't appear to have pickupgroup/callgroup settings.

The fix for this was to have a spare SIP phone ringing where that
SIP channel had pickupgroup/callgroup settings.

Now the users logged in as Agents can pick up using the *8 function
(we need this so sometimes they can pickup a second call).

Perhaps it's a bug that ringing Agent channels have no pickupgroup/callgroup
set?

- Sam

On Tue, Sep 14, 2004 at 01:00:04PM +1000, Sam Tilders wrote:
> Hi folks,
> 
> Recently we assigned our users agent id's and switched to
> having them use agentcallbacklogin instead of just ringing the phones
> directly.... it's been going well for the most part.
> 
> Before we gave the users agent id's we had their sip configuration
> set to incominglimit=1 for one line on their phone, to prevent
> call waiting beeps.
> 
> If they wanted to pick up while already on a call they had to use *8, 
> which we set speeddials for and gave them a second line per phone.
> 
> This worked well.
> 
> But since they have been logging on as agents the *8 has stopped working.
> The log file just says "Nothing to pick up".
> 
> However, someone who is not logged in as an agent, can use *8 to
> pick up the same call that didn't work for someone who was logged in.
> 
> Anyone else seen this sort of behaviour? 
> 
> The pickupgroup, callgroup configuration hasn't changed since it worked
> before we used agents.
> 
> - Sam
> 
> -- 
> -- 
> Sam Tilders
> sam at jovianprojects.com.au
> (Move to Jupiter)
> _______________________________________________
> Asterisk-Users mailing list
> Asterisk-Users at lists.digium.com
> http://lists.digium.com/mailman/listinfo/asterisk-users
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
> 

-- 
-- 
Sam Tilders
sam at jovianprojects.com.au
(Move to Jupiter)