[Asterisk-Users] Press 9 to dial by name

[Lyle Giese]

How is the user going to know about the 9 if you don't tell them via a voice
prompt?  This is how I do it.  I drop incoming calls into lcrmainmenu and if
they press a 1 during the first background, they will drop into the second
menu which gives the company directory and if they fail to press a key, they
drop into the general vm box.

One note, once you go to Voicemail, this menu is history and the keypresses
that apply to Voicemail apply and not those showen here(or in your case 9).

Lyle

[lcrmainmenu]
exten => s,1,Dial(Zap/1r2&SIP/desk1&SIP/ncc1701,20,rtT)
exten => s,2,DigitTimeout,5 ; set Digit Timeout to 5 seconds
exten => s,3,ResponseTimeout,10 ; Set Response Timeout to 10 sec.
exten => s,4,Background(lcrmain) ; LCR Main Menu
exten => s,5,Voicemail(u110); Drop into general vm for LCR

exten => 1,1,Goto(usersmenu,s,1)
exten => 0,1,Goto(lcrmainmenu,s,2)

exten => 2,1,Hangup

include => default
;
[usersmenu]
exten => s,1,DigitTimeout,5 ;set digit timeout to 5 seconds
exten => s,2,ResponseTimeout,10 ; Set Response Timeoute to 10 sec
exten => s,3,Background(usermenuopts) ; Press 1 for lyle, 2 for Adam, 3 for
Lois or timeout to next step
exten => s,4,Voicemail(u110); Drop into general vm for LCR

exten => 1,1,Voicemail(u101)
exten => 2,1,Voicemail(u103)
exten => 3,1,Voicemail(u102)
exten => 4,1,Voicemail(u110)
exten => 0,1,Goto(usersmenu,s,1)

include => default

----- Original Message ----- 
From: "Daniel Poulsen" <dpoulsen at gmail.com>
To: <asterisk-users at lists.digium.com>
Sent: Tuesday, September 14, 2004 8:25 PM
Subject: [Asterisk-Users] Press 9 to dial by name


> Hi all.  I am new to the list and new to asterisk.  I have asterisk
> installed and  running.  I am using it as a voicemail server only.
> What I would like to do is send users to a general mailbox that will
> be addressed as <companyname>@asterisk and give them the option to
> wait for the tone and leave a message, or press 9 to dial by name.
>
> My questions are:
>
> 1.  What is the best way to do this?
>
> Right now I have incoming SIP calls going to a context called
> [From_SER].  My config looks like this:
>
> [From_SER]
> include => MailBox
> include => ACMEInc
>
> exten => 1,1,Goto(${EXTEN},s,1)
>
>
> [MailBox]
> exten => _XXXX,1,Wait(2)
> exten => _XXXX,2,Voicemail(u${EXTEN})
>
>
> [ACMEInc]
> exten => s,1,Answer
> exten => s,2,DigitTimeout,5
> exten => s,3,ResponseTimeout,10
> exten => s,4,Voicemail(${EXTEN})
>
> exten => 9,1,Directory(${EXTEN})
>
> It seems to me like this should work, but I never reach the ACMEInc
> voice mailbox.  If I address a mailbox number like <sip:1234 at asterisk>
> it takes me right in based on the _XXXX dial pllan so I know I have a
> working system.
>
>
> 2.  Once I am in the ACMEInc mailbox, if I dial 9 to reach the
> directory, it doesn't do the transfer.  How can I set some kind of
> global paramater that says if I dial 9, go to Directory(${EXTEN}) ?
>
> Your input is greatly appreciated.
>
> Thank you.
>
> Dan Poulsen
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