[Asterisk-Users] Re: Astersk as AVAYA IVR

[TELUX]

I use Asterisk as an IVR and Meet-Me solution for our avaya. 
Unfortunatly it wont be mainstream here because of the lack of CTI.


Matt wrote:

><snip>
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>>>so you have ACD on the AVAYA?  are you thinking of front ending all calls
>>>      
>>>
>to the ACD with the IVR?  I would think that you would set the IVR up as
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>>>an option within the ACD instead of front ending all calls to the ACD.
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>The flexibility of * is great for this and I have built several IVR's for
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>>>customers using * as the telephony engine.  does require knowledge of some
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>scripting language to run the AGI scripts in (PHP, PERL etc.)
>
>The problem I'm trying to solve is that if someone wants to change the IVR
>that is currently in place using the inbuilt index functionality it takes
>them ages and normally they screw it up.  What I was hoping to do was use
>asterisks functionality and have either the asterisk or index head up the
>inbound calls.  Probably as an initial test I'd have the index head up the
>calls and pass them to asterisk then have asterisk pass them back to the
>index.
>
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