[Asterisk-Users] Asterisk newbie questions

[Sascha]

Hi John, 

I'm also new to *, but if you want to set up a callcenter, with 40
people calling the same number at the same time, you probalbly will need
a T-1 or E1 line wich AFAIK handles at least 30-calls.
You then need at least one Digium E1/T1 card to get the calls into * and
other cards to direkt them from * to the phones.

I'm researching at this time on what is possible using VoDSL, but I
don't dare to say that this might be an alternative for I don't know how
many calls can be handled at the same time.

But it would be a lot more cost effective than a E1-line here in
Belgium.

Greetings, Sascha

By the way, me Oy! too 

Am Fr, den 10.09.2004 schrieb John Stegenga um 14:38:
> Hi everyone.
> I'm a bit of a Linux newbie, but I've been doing tech stuff for ages.
> I'm also brand new to *.
> I've been reading the Voip.org wiki, and perusing the list archives for a
> while since I've been asked to investigate using IP telephone / soft phones
> for a call-center type scenario.  People (marketing folks) have pointed me
> at Cisco, but I really don't wanna.  I'd rather be the hero and pull this
> off with a much smaller budget.
> 
> Here is a scenario - 40 person call center, all with PC's (windows) and
> soft-phone.
> -any recommendations on hardware to run *?  soft phones?  90% of calls would
> be IP / IAX coming to the center.
> 
> I read in the list archives about an ACD application / extension to * that
> would probably to what I need in that regard.
> - thoughts?
> 
> In remote locations I would also run *, and hook it up to an extension on an
> existing PBX.  Excuse the complete newbie question, but how many 'wires' do
> I need to bring between the PBX and the * box to support multiple
> simultaneous calls?  These calls would come from any extension on the TDM
> pbx to asterisk to the call center.  In a typical scenario there would NOT
> be a lot of simultaneous calls unless the system we're supporting went down
> hard.
> 
> How would / could? one configure * at the remote location to communicate
> with * at the call center?
> 
> How would / could? one configure * at the remote location to use the
> existing TDM PBX as failover to call the support center via 1-800 if the IP
> circuit died?
> 
> I know you're all banging your heads on your desks saying "OY! another
> newbie....".
> 
> Thanks in advance for your wisdom and guidance.
> 
> John
> 
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